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Glossary of Improvement Terms

Institute for Healthcare Improvement
Cambridge, Massachusetts, USA

A glossary of common improvement terminology.

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Glossary of Improvement Terms

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The Scottish Improvement Journey: A Nationwide Approach to Improvement

Learn about Scotland’s 10-year effort to apply quality improvement on a national scale to improve patient safety, including an in-depth review of the successful Scottish Patient Safety Programme, and further QI efforts that spread across Scotland into new social policy areas such as children’s services, education, and justice.
Using Quality Improvement Methods to Combat Poverty: Northeast Wisconsin's POINT Initiative

This case study provides an overview of the Poverty Outcomes and Improvement Network Team (POINT) initiative, a multiyear regional effort to reduce poverty in Northeast Wisconsin by teaching nonprofit organizations how to use quality improvement methods and tools to improve the services they provide to those in the community living in poverty.
WIHI: Giving Patients and Families the Tools to Be Health Care Improvers

May 17, 2018 | Patients and families are playing a greater role in health care quality improvement. Now, some organizations believe it's essential for patients and families to have training in basic improvement to enhance their influence and involvement.
Building Improvement Capacity and Capability: A "Dosing" Approach

This article describes the Institute for Healthcare Improvement's "dosing" approach to building improvement capacity and capability by establishing and deploying targeted levels of improvement knowledge and skills throughout an organization.
5 Whys: Finding the Root Cause

When a problem presents itself, ask Why again and again until you reach the root cause.

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Glossary of Improvement Terms

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