Conflict Engagement Training for Health Professionals: Recommendations for Creating Conflict Competent Organizations
Emerging HealthCare Communities (EHCCO)Half Moon Bay
, California, USA
This resource presents an overview of current "best practices" for creating conflict competent organizations, and includes a review of the literature and input from experienced professionals who provide training to health care organizations.
A conflict competent organization is described as one that:
- Develops collaborative mindsets, common language, and cognitive maps for making sense of conflict;
- Provides skill building and follow-up coaching to support integration and application of skills;
- Develops conflict management processes that provide collaborative options to traditional adversarial options and support engagement; and
- Establishes integrated, system-wide processes that constitute a strategically embedded conflict management program.