Conflict Engagement Training for Health Professionals: Recommendations for Creating Conflict Competent Organizations

Emerging HealthCare Communities (EHCCO)
Half Moon Bay, California, USA
This resource presents an overview of current "best practices" for creating conflict competent organizations, and includes a review of the literature and input from experienced professionals who provide training to health care organizations.
A conflict competent organization is described as one that:
  • Develops collaborative mindsets, common language, and cognitive maps for making sense of conflict;
  • Provides skill building and follow-up coaching to support integration and application of skills;
  • Develops conflict management processes that provide collaborative options to traditional adversarial options and support engagement; and
  • Establishes integrated, system-wide processes that constitute a strategically embedded conflict management program.

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