Gandhi TK, Feeley D, Schummers D. Zero harm in health care. NEJM Catalyst Innovations in Care Delivery. 2020 Mar/Apr;1(2). [Published online February 19, 2020]
This article describes a comprehensive systems-focused approach to patient safety to achieve the goal of zero harm for patients, families, and the health care workforce. The approach includes four interdependent elements: the psychology of change, a culture of safety, an optimal learning system, and codesigning care and improvement with patients.
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