What "Patient-Centered" Should Mean: Confessions of an Extremist

Berwick DM. What "patient-centered" should mean: Confessions of an extremist. Health Affairs (web exclusive). 2009 May 19;28(4):w555–w565 (published online 19 May 2009; doi:10.1377/hlthaff.28.4.w555).

"Patient-centeredness" is a dimension of health care quality in its own right, not just because of its connection with other desired aims, like safety and effectiveness. Its proper incorporation into new health care designs will involve some radical, unfamiliar, and disruptive shifts in control and power, out of the hands of those who give care and into the hands of those who receive it.

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