What makes a positive patient experience? IHI explores how to improve a patient's time in the hospital. Patient Safety Monitor Journal. 2011 Oct;12(10):1-5.
With patient experience survey results posted publicly and a new national value-based purchasing system in place, it’s more important than ever to understand what positively and negatively affects a patient’s time spent in the hospital. This article reviews five primary drivers of excellent patient care, as defined by the Institute for Healthcare Improvement in the 2011 white paper, Achieving an Exceptional Patient and Family Experience of Inpatient Hospital Care.