The Patient Visits Program: A strategy to highlight patient satisfaction and refocus organizational culture

Sidhu M, Berg K, Endicott C, Santulli W, Salem D. The Patient Visits Program: A strategy to highlight patient satisfaction and refocus organizational culture. Joint Commission Journal on Quality Improvement. 2002 Nov;28(11):605-613.

This article describes a structured initiative pairing senior clinicians with non-clinician administrators to interview patients to proactively elicit feedback used in quality improvement and efforts to refocus organizational culture.
 
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