The informed patient: Hospitals combat errors at the "hand-off"

Landro L. The informed patient: Hospitals combat error at the "hand-off." The Wall Street Journal. June 28, 2006.

John Whittington, patient safety officer at OSF St. Joseph Medical Center, says the SBAR "quick briefing" model can help overcome differing communication styles, such as nurses who give long, descriptive reports and doctors who say, "just give me the headlines," and don't want a nurse's opinion. OSF started training staffers to use the SBAR communication model in 2004, offering pocket cards and laminated "cheat sheets" posted at each phone.


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