Reducing Delays and Waiting Times Throughout the Healthcare System: Breakthrough Series Guide

Nolan T, Schall M, Berwick DM, Roessner J
Boston, Massachusetts, USA: Institute for Healthcare Improvement; 1996
**NOTE: This Breakthrough Series Guide was published in 1996 and has NOT been updated. Please be advised that much of the clinical content may be out of date.**
This book includes an overview of the Model for Improvement and its application in organizations participating in the Institute for Healthcare Improvement’s Breakthrough Series Collaborative on Reducing Delays and Waiting Times Throughout the Healthcare System. Many concrete examples, inspirational success stories and practical tips, all from health care organizations.


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