Nelson EC, Batalden PB, Godfrey MM
San Francisco, California: Jossey-Bass; 2007
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This book includes the research results of high-performing clinical microsystems, illustrative case studies that highlight individual clinical programs, guiding principles that are easily applied, and tools, techniques, and methods that can be adapted by clinical practices and interdisciplinary clinical teams. Chapter topics include: Success characteristics of high-performing clinical microsystems; Leading and developing microsystems; Developing professionals and improving work life; Planning patient-centered care; Improving patient safety.