Putting Patients First: Best Practices in Patient-Centered Care (2nd edition)

Frampton SB, Charmel P, Planetree (editors)
San Francisco: Jossey-Bass Publishers; 2008

The second edition highlights what the Planetree organization and Planetree facilities have learned about being truly patient-centered, including the commitments, conditions, practices, and policies needed to create healing environments and reform health care. Chapter 13, co-authored by IHI Senior Vice President Jim Conway, focuses on integrating quality and safety with patient-centered care.
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