Organizing for high reliability: Processes of collective mindfulness

Weick KE, Sutcliffe KM, Obstfeld D. Organizing for high reliability: Processes of collective mindfulness. Research in Organizational Behavior. 1999;21:81-123.

High Reliability Organizations (HROs) have been considered outliers in terms of organizational theory due to their unique potentials for catastrophic consequences and interactively complex technology. The authors contend that HROs are more central to the mainstream because they provide a unique window into organizational effectiveness under trying circumstances.
 
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