Making patient-centered care come alive: Achieving full integration of the patient's perspective

Ponte PR, Conlin G, Conway JB, et al.  Making patient-centered care come alive: Achieving full integration of the patient's perspective. Journal of Nursing Administration. 2003 Feb;33(2):82-90.

In this article, the authors describe how patients and families have been integrated into the care delivery system by involving them in planning, decision making, and improvement processes at each level of the organization.
 
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