Hilton K, Anderson A. Leveraging the psychology of change. Healthcare Executive. 2019 Jan;34(1):66-68.
This article presents an overview of the IHI Psychology of Change Framework with key takeaways for leaders, to help them understand why people resist change and how to activate people to advance and sustain improved care. Included are short descriptions of the framework's five interrelated, mutually reinforcing domains of practice and tools leaders can use to implement the practices.