Jensen K, Mayer TA, Welch S, Haraden C
Chicago, Illinois: Health Administration Press with the Institute for Healthcare Improvement; 2007
This book provides the inspiration, information, and ideas you need to lead patient flow improvement efforts at your organization. You will learn from the successes and failures of the authors — health care leaders who have played pivotal roles in patient flow improvement projects. The fundamentals of patient flow are explained and a solid business case for pursuing improvement efforts is provided. Real-life examples explain common patient flow theories and improvement methods. The heart of the book focuses on the practical information and leadership techniques needed to foster change and remove the barriers to smooth patient flow.