Kachirskaia I, Mate KS, Neuwirth E. Human-centered design and performance improvement: Better together. NEJM Catalyst. June 28, 2018.
Kaiser Permanente, an IHI Strategic Partner, is fusing methods from human-centered design and performance improvement to raise improvement and innovation to the next level. This article describes how Kaiser is systematically partnering with patients, families, and customers to co-design better care, systems, and programs.