Mate K, Rakover J. Four steps to sustaining improvement in health care. Harvard Business Review. November 9, 2016.
This article highlights four steps for sustaining improvement by introducing new standard work processes for point-of-care staff. The article derives insights from IHI’s study of health care organizations that were able to achieve standout results and then build systems that sustain improvement (as described in the IHI White Paper, Sustaining Improvement).