Leonard M, Frankel A, Federico F, Frush K, Haraden C (editors).
Chicago: Joint Commission Resources with the Institute for Healthcare Improvement; 2013
This second edition of the book offers a roadmap that enables health care organizations to create the necessary strategy, structure, environment, and metrics to improve the safety and reliability of the care they provide. Topics include creating a culture of safety; strategies and best practices for safety initiatives and day-to-day operational issues; tools and guidelines to monitor and improve patient safety functions; leadership's role in safety; designing for reliability and resilience; ensuring patient involvement; using technology to enhance safety; and other essential topics.