Berwick DM, Loehrer S, Gunther-Murphy C. Breaking the rules for better care. Journal of the American Medical Association. April 27, 2017. [Epub ahead of print]
In January 2016, IHI Leadership Alliance member organizations asked their patients and staff, “If you could break or change any rule in service of a better care experience for patients or staff, what would it be?” This article summarizes the most frequent suggestions, with top ideas from staff focused on changing rules that would lead to greater comfort for patients and families.