Lazare A. Apology in medical practice: An emerging clinical skill. Journal of the American Medical Association. 2006 Sep;296(11):1401-1404.
The author states that an effective apology is one of the most profound healing processes between individuals, groups, or nations. It may restore damaged relationships or even strengthen previously satisfactory relationships. For the offender, offering an apology may diminish guilt, shame, and the fear of retaliation. For the offended party, receiving an apology may remove a grudge with its corrosive anger, thereby facilitating forgiveness and reconciliation.
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