Advancing Effective Communication, Cultural Competence, and Patient- and Family-Centered Care: A Roadmap for Hospitals

The Joint Commission. Advancing Effective Communication, Cultural Competence, and Patient- and Family-Centered Care: A Roadmap for Hospitals. Oakbrook Terrace, Illinois: The Joint Commission; 2010.

This monograph provides hospitals with ideas on how to integrate concepts from the communication, cultural competence, and patient- and family-centered care fields into their organizations. It also includes recommendations for how to comply with new standards for patient-centered communication.
 
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