Percentage of Patients Satisfied with Today's Visit Wait Time

Improving Primary Care Access

Definition

Patient satisfaction with length of time waiting in this office for today’s visit.

 

Formula: Number of patients responding extremely satisfied divided by the total number of patients surveyed. Multiply the result by 100.

 

Goal
Greater than 80 percent of patients rating the length of time waiting in this office for today's visit as excellent.

 

Data Collection Plan

Create a simple survey to ask patients the following question (or something similar): "How would you rate the length of time waiting during today's visit?"

 

Choose one week each month to randomly ask 50 patients (e.g., flag every other appointment, or the first 50 appointments) to complete the survey at checkout and drop it in a box. Tally the results.

 

Sample Graph

 

Graph_SatisfTodayVisitWaitTime.gif

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