Improving Primary Care Access
Percentage of appointments for which patients did not show.
Formula: Total number of no-show appointments divided by the total number of appointment slots. Multiply the result by 100.
Average 50 percent reduction across all providers.
Data Collection Plan
On the last day of the month, review that month’s schedule for each provider. Count the total number of appointment slots (denominator). Then count the number of no-show appointments (numerator).