Future Capacity (Primary Care Only)

Improving Primary Care Access

 

Definition

Percentage of appointment slots that are open and available for booking patients over the next four weeks. Tracking this measure is a useful way to tell if changes you are making are increasing access to care. Clinics should try to fill no more than 25 percent of future appointment slots.

 

Goal
Increase the percentage of open appointment slots to 75 percent within 6 months.

 
Data Collection Plan
On the last day of the month, review the schedule for the next month. Count the total number of appointment slots; this is your denominator. Then count the number of appointment slots that are open and available for booking patients; this is your numerator. Multiply the results by 100 to compute the percentage of available appointment slots.
 
Sample Graph

 

Graph_FutureCapacity.jpg

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