Care Team Member / Patient Continuity: Patient Report

Improving Primary Care Access

 

Definition

Patient satisfaction with being able to see the member of a care team that they wanted to see today.

 

Formula: Number of patients responding "yes" to the survey question ("Did you see the clinician or team member that you wanted to see  today?"), divided by the total number of patients surveyed. Multiply the result by 100.

 

Goal

Greater than 80 percent of patients respond, "Yes, I saw the clinician or team member I wanted to see today."

 

Data Collection Plan

Create a simple survey to ask patients the following question (or something similar): "Did you see the clinician or team member that you wanted to see today?"

 
Choose one week each month to randomly ask 50 patients (e.g., flag every other appointment, or the first 50 appointments) to complete the survey at checkout and drop it in a box. Tally the results.

 

 

 

Sample Graph

 

Team Member/ Patient Continuity

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