Use Automation and Technology

Improving Primary Care Access

Some technologic or electronic systems such as electronic medical records (EMR), copiers, faxes, phones, walkie-talkies, and computers can save time and improve work flow in the clinical office. For example, directly entering vital sign data into an EMR rather than writing the results on paper and later entering the data into the chart can improve work flow. Walkie-talkies can be used to improve communication among the care team. For example, in many offices nurses are not in direct view of the patient arrival area. Provide nurses and secretaries with walkie-talkies to communicate patient arrivals, or give nurses access to a computer that displays patient arrival information. Nurses and clinicians can also use walkie-talkies or phones to communicate unexpected patient needs.

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