When an adverse drug event occurs, the amount of harm to the patient can sometimes be reduced through quick intervention. The staff must be able to quickly remember the steps to take, which may be difficult if they do not frequently access this information or if they are upset by the event. Compiling the steps in advance and having them available for immediate reference provides staff with a resource to guide them through the appropriate interventions.
- Make sure that response information is available 24 hours per day, 7 days per week to any staff member who might need it.
- Store response information in handheld electronic devices so that staff can bring the information directly to the patient’s bedside.
- Design responses as protocols that allow nursing staff to provide immediate interventions without having to locate a physician for an order. Make sure that physicians approve the protocol.