Improving Primary Care Access
Rigid sequencing of steps in a process means that a delay in any step stops the entire process. Parallel processing means that the overall process can continue even if one part is delayed. For example, an office that uses a protocol for influenza vaccination can give the shot to the patient before the provider encounter if the provider is delayed. To do parallel processing well requires some mechanism for team members to know that the essential elements of the work have been accomplished. A check list would serve this need.