After any adverse event, members of the response team take prompt action: they keep the atmosphere in the unit calm, they do whatever is possible to mitigate harm to the patient and prevent further harm, they curtail any undue punitive action, they review what happened, and they support the family, staff and physicians. A trained response team for adverse events demonstrates commitment to a culture of support rather than a culture of blame.
- Conduct training and drills to develop an organized response for actual events.
- Train enough staff members to have in-house response capability 24 hours a day, seven days a week.
- Have a backup group of additional responders in case the people involved in the event are on the regular response team.
- Meet with the response team and those involved in the adverse event to discuss ways to improve the response process.
- Remember to have the response team support even medical staff who are not employees. Invite non-employed medical staff to join the response team.