Improving Primary Care Access
The foundation of improved access scheduling is the matching of supply and demand on a daily, weekly, and monthly basis. This work requires a very good understanding of demand and supply. In addition, communication of supply and demand at every level is essential to ongoing matching, hence the emphasis on the huddles, and team and staff meetings. Furthermore, it is important to use these communication methods to actually manage the daily and weekly supply and demand variation as well as to anticipate and plan for recurring seasonal events. Underpinning all of this is the commitment to do today’s work today — to essentially manage today’s demand with today’s supply.
Changes for Improvement