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February 26, 2020
The ability of health care staff to raise concerns or report near misses is only as strong as leadership’s willingness to listen. As Dr. Neil Baker writes, “psychological safety is quite fragile. People have a strong tendency to avoid speaking up about problems and disagreements.” Dr. Baker joined WIHI to address the necessity of honest dialogue and psychological safety in the workplace, achieved in part by better understanding and successfully navigating the power dynamics that exist in every organization.
- Neil J. Baker, MD, Principal, Neil Baker Consulting and Coaching, LLC
Neil J. Baker is IHI faculty and principal, Neil Baker Consulting and Coaching, LLC. He will be a presenter on B6: Joy-in-Work: The Risks and Magic of Small Actions and E3/F3: Managing the Risks of Power in Shaping Culture at the IHI Summit on Primary Care (April 16–18, 2020 in National Harbor, MD, USA).