- Joanne Watson, IHI Fellow and Consultant Endocrinologist, NHS
- Katie Bell, Partner and Lead, Gallup-Healthways Well-Being Index
There’s nothing optional about a health care workforce that’s capable and empowered to deliver optimal care to patients. Staff members who are engaged in their jobs, have opportunities for growth and development, and feel respected by trusted colleagues and higher ups alike, go out of their way to implement best practices and, in the process, help their organizations earn reputations for best places to work.
WIHI host Madge Kaplan talks with experts Joanne Watson and Katie Bell about new research findings and new strategies being deployed to build stronger connections between clinical outcomes, patient-centered care, and engaged frontline employees.