Jennifer Lenoci-Edwards, RN, MPH, CPPS, Head of the North America Region at the Institute for Healthcare Improvement (IHI), leads a team responsible for the development and execution of regional priorities in service of achieving IHI’s mission. Her team works in partnership with others at IHI to cultivate collaborative relationships, support new business development, and design large-scale initiatives that help organizations meet their aims and aspirations. Ms. Lenoci-Edwards began her career in health care as a Registered Nurse in 1999, working in a variety of emergency departments over 15 years. In 2004, she received her Master’s in Public Health from Johns Hopkins University and went on to implement a statewide immunization registry at the Maryland Department of Health and Mental Hygiene. In 2007, she relocated to Boston to work on patient safety at Partners Healthcare, where she supported the development of standards for timely reporting and escalation of lab and radiology results across the Partners system, started an ambulatory patient safety workgroup, and represented patient safety concerns in the Epic electronic health record rollout. As a consultant to Partners’ Patient Centered Medical Home effort, Ms. Lenoci-Edwards worked directly with primary care leadership to advance safety and reliability in primary care practices. Since joining IHI in 2015, she has focused on safety across the continuum, spanning all sites of care, from ambulatory care to the post-acute setting. She has led teams and contributed to IHI’s knowledge base for reducing diagnostic error, patient safety reporting systems, ambulatory patient safety, and improved care in nursing homes. As the lead for IHI’s Strategic Partnership with the Military Health System, Ms. Lenoci-Edwards oversees the overall strategy for the partnership as well as specific objectives for surgical safety and access to primary care. She has also led several North America-based safety and quality diagnostics for partnering organizations. She is deeply grateful to work with teams all over the world who have used the rigor of improvement science to improve patient outcomes and experience.
Kush B. Badshah, Director, Institute for Healthcare Improvement (IHI), leads several results-oriented initiatives and strategic partnerships focused on achieving population health and attending to the joy of the health care workforce. He provides strategic development and leadership for IHI’s Primary Care portfolio of projects and programs and works with the North America team to operationalize regional priorities in service of IHI’s mission. Prior to joining IHI, Mr. Badshah managed QI initiatives at a network of primary care clinics in Washington State, focusing on the patient’s journey throughout the care continuum, and worked with communities in the West Indies to increase access to care. He is a graduate of Lehigh University in Pennsylvania.
Trissa Torres, MD, MSPH, FACPM, Chief Operations and North America Programs Officer, Institute for Healthcare Improvement (IHI), is responsible for leading IHI toward operational excellence, and executing on IHI’s strategy in North America to accelerate the pace of improvement in health care and innovate and partner with organizations and communities to improve health. A preventive medicine physician by training, she completed her residency at Meharry Medical College. Dr. Torres has extensive experience in clinical preventive medicine, population management, and public, community, and population health. Prior to joining IHI, she led population health initiatives at Genesys Health System in Flint, Michigan, guiding the organization in transforming care delivery to improve the health of its community, with particular emphasis on the underserved. Dr. Torres has been involved with IHI's Triple Aim strategy since its prototyping phase, serving initially as champion for Genesys Health System, then as Triple Aim faculty, and now as an IHI senior leader in support of Triple Aim initiatives. She works closely with health and health care leaders, providers, organizations, and communities to leverage this unique time in history to transform health care to improve care, reduce costs, and create partnerships across the public and social sectors to improve health for all.