Jennifer Lenoci-Edwards, RN, MPH, CPPS, Head of the North America Region at the Institute for Healthcare Improvement (IHI), leads a team responsible for the development and execution of regional priorities in service of achieving IHI’s mission. Her team works in partnership with others at IHI to cultivate collaborative relationships, support new business development, and design large-scale initiatives that help organizations meet their aims and aspirations. Ms. Lenoci-Edwards began her career in health care as a Registered Nurse in 1999, working in a variety of emergency departments over 15 years. In 2004, she received her Master’s in Public Health from Johns Hopkins University and went on to implement a statewide immunization registry at the Maryland Department of Health and Mental Hygiene. In 2007, she relocated to Boston to work on patient safety at Partners Healthcare, where she supported the development of standards for timely reporting and escalation of lab and radiology results across the Partners system, started an ambulatory patient safety workgroup, and represented patient safety concerns in the Epic electronic health record rollout. As a consultant to Partners’ Patient Centered Medical Home effort, Ms. Lenoci-Edwards worked directly with primary care leadership to advance safety and reliability in primary care practices. Since joining IHI in 2015, she has focused on safety across the continuum, spanning all sites of care, from ambulatory care to the post-acute setting. She has led teams and contributed to IHI’s knowledge base for reducing diagnostic error, patient safety reporting systems, ambulatory patient safety, and improved care in nursing homes. As the lead for IHI’s Strategic Partnership with the Military Health System, Ms. Lenoci-Edwards oversees the overall strategy for the partnership as well as specific objectives for surgical safety and access to primary care. She has also led several North America-based safety and quality diagnostics for partnering organizations. She is deeply grateful to work with teams all over the world who have used the rigor of improvement science to improve patient outcomes and experience.
Jesse McCall, MBA, Director and Improvement Advisor, Institute for Healthcare Improvement (IHI), directs operations for IHI’s work in North America, leads IHI’s Project Delivery Office, and serves as the Improvement Advisor on a Results-Oriented Learning Network to increase joy in work at pilot sites around the world. He is also a Teaching Fellow at the Harvard T.H. Chan School of Public Health on courses specifically related to the practical application of the science of improvement. Mr. McCall has expertise in applying the Model for Improvement in various contexts, program and product development, team coaching, the integration of adult learning principles, marketing and communications, customer relationship management, and large-scale initiative operations. He received his undergraduate degree in Business Administration from Northeastern University in Boston and an MBA at the UMASS Amherst Isenberg School of Management.
Jason D. Harlow, MA, MPH, is a New Business Manager at the Institute for Healthcare Improvement (IHI). Before joining IHI, he was the Associate Director for Global Programs at the Massachusetts General Hospital, responsible for global initiatives across patient care, clinician education, research, and technology innovation. Previously, he served as Country Director for the Clinton Foundation HIV/AIDS Initiative in Uganda and supported the Ministry of Health and partners to expand national pediatric and adult HIV treatment access. Mr. Harlow has worked for the Partners Healthcare AIDS Research Center at Mass General, the Nelson R. Mandela School of Medicine at the University of KwaZulu-Natal in South Africa, the Medical Research Program at the Doris Duke Charitable Foundation, and the Africa Bureau of the United Nations Development Programme. He received his Master of Public Health and Master of International Affairs degrees from Columbia University, and attended Wesleyan University for his undergraduate studies in molecular biology and biochemistry.
Linson Naval, MBA, Senior Project Manager, Institute for Healthcare Improvement (IHI), works with the IHI Improvement Science and Methods team and multiple client projects. Prior to joining IHI, he had work roles and projects at Deloitte Consulting, US Department of Health and Human Services, US Department of Veterans Affairs, Brigham and Women’s Hospital, and the US House of Representatives. Mr. Naval received his undergraduate degree from UMass Amherst and his MBA from Northeastern University’s D’Amore-McKim School of Business.
Valerie Spalding, MBA, MSc, Executive Director of Business Development, Institute for Healthcare Improvement (IHI), provides leadership in developing and executing on IHI’s business strategy, creates and develops new business opportunities, and provides expertise on business and relationship development, project design, translation of customer needs, and operational planning. Prior to joining IHI in 2014, she led operational planning for an international non-governmental organization and worked in product marketing for a US-based global software company. She received her undergraduate degree from Queen’s University in Canada, her MSc from New Jersey Institute of Technology, and her MBA from the University of Geneva in Switzerland.
Caitlin Anderson, Senior Business Manager, Institute for Healthcare Improvement (IHI), previously worked at the Department of Research and Faculty Development at Harvard Business School, where she supported faculty research and grant writing in the Organizational Behavior and Government, Business, and International Economy units.