Regional Team

Azhar Ali, BSc(Hons), MBChB, MRCGP(UK), MBA, Head of Middle East and Asia-Pacific, Institute for Healthcare Improvement (IHI), is also a Consultant in Family Medicine and has more than 15 years of clinical experience. Prior to joining IHI, he spent five years at the Abu Dhabi Health Services Co. (SEHA) in Abu Dhabi (UAE), initially as the Director of Clinical Affairs and Quality, Ambulatory Healthcare Services, and then as the Group Quality and Physician Services Director. Previously, Dr. Ali served as a Clinical Director of Primary Care in Lanarkshire, Scotland, and was a GP Principal and partner at Strathaven Health Centre in Lanarkshire. He was also National Clinical Lead for the Royal College of General Practitioners Scotland’s flagship program, Living Better, and served as Co-Chair/Primary Care Lead for the Respiratory Managed Clinical Network in NHS Lanarkshire. Dr. Ali is a graduate of the University of Glasgow and Imperial College, London, and he holds an MBA (with distinction) from the University of Strathclyde. Dr. Ali is a member of distinguished medical societies, including the Royal College of General Practitioners (UK). He is a member of the Faculty of Medical Leadership and Management (UK) and an alumnus of the INSEAD Middle East Health Leadership Programme.

Kedar MateKedar Mate, MD, Chief Innovation and Education Officer, Institute for Healthcare Improvement (IHI), oversees the development of innovative new systems designs to implement high-quality, low-cost health care both in the US and in international settings. An internal medicine physician, Dr. Mate is also an Assistant Professor of Medicine at Weill-Cornell Medical College and a Research Associate at Harvard Medical School’s Division of Global Health Equity. His current research activities include improving population management, behavioral health integration, health equity, addressing complex needs patients, and ambulatory patient safety. Dr. Mate serves as a senior advisor to IHI’s programs in the US, Asia, and the Middle East and he serves as an IHI principal investigator on multiple research awards. Previously he worked with Partners In Health, served as a special assistant to the Director of the HIV/AIDS Department at the World Health Organization, and led IHI’s national program in South Africa. Dr. Mate has published numerous peer-reviewed articles, book chapters, and white papers and he has delivered keynote speeches in forums all over the world. He graduated from Brown University with a degree in American History and from Harvard Medical School with a medical degree.

Federico_Frank_thumb.jpgFrank Federico, RPh, IHI Vice President, is engaged in the work in Qatar with Hamad Medical Center and he works in the areas of patient safety, application of reliability principles in health care, preventing surgical complications, and improving perinatal care. He is faculty for the IHI Patient Safety Executive Training Program and co-chaired a number of Patient Safety Collaboratives. Prior to joining IHI, Mr. Federico was the Program Director of the Office Practice Evaluation Program and a Loss Prevention/Patient Safety Specialist at Risk Management Foundation of the Harvard Affiliated Institutions, and Director of Pharmacy at Children's Hospital, Boston. He has authored numerous patient safety articles, co-authored a book chapter in Achieving Safe and Reliable Healthcare: Strategies and Solutions, and is an Executive Producer of "First, Do No Harm, Part 2: Taking the Lead." Mr. Federico serves as Vice Chair of the National Coordinating Council for Medication Error Reporting and Prevention (NCC-MERP). He coaches teams and lectures extensively, nationally and internationally, on patient safety.

Carol HaradenCarol Haraden, PhD, IHI Vice President, is engaged in the work in Qatar with Hamad Medical Center and is a member of the IHI team responsible for developing innovative designs in patient care. She currently leads IHI's work with Health Improvement Scotland aimed at transforming the safety of every Scottish hospital over five years. She also leads work in Denmark, the South of England, and the USA to improve the safety of health care systems in these countries. Dr. Haraden is the executive lead for the IHI Patient Safety Executive Development Program. She has been a dean in higher education, a clinician, consultant, and researcher. She served on the Institute of Medicine Committee on Engineering Approaches to Improve Health Care, is a judge for several national quality awards, and is an associate editor for the journal, BMJ Quality and Safety.

Lloyd_Bob_thumb.jpgRobert Lloyd, PhD, IHI Vice President, is engaged in the work in Qatar with Hamad Medical Center. He provides leadership in the areas of performance improvement strategies, building capacity and capability for improvement, statistical process control methods, and development of strategic dashboards. He also serves as faculty for various IHI initiatives and demonstration projects in the US and abroad. Before joining IHI, Dr. Lloyd served as the Corporate Director of Quality Resource Services for Advocate Health Care (Oakbrook, IL), Director of Quality Measurement for Lutheran General Health System, Senior Director at the Hospital Research and Educational Trust of AHA, and spent ten years with the Hospital Association of Pennsylvania in leadership roles. He is author of numerous articles, reports, and books.

Lorch_Trina_thumb.jpgTrina Lorch, MBA, Head of Business Development and Strategy, Institute for Healthcare Improvement (IHI), leads a team in supporting the evolution of regional strategies, the development of new opportunities and partnerships, and innovation in business models across the regions in which IHI is engaged. She has a specific focus on the emerging strategies in the Middle East, Asia-Pacific, and Europe, as well as on the overall strategic planning process for IHI. Ms. Lorch came to IHI from Brigham and Women's Hospital in Boston, where she was a Deland Fellow in administration. Prior to that, she worked at the Boston-based company, Health Dialog, focusing on the design and development of a CMS-funded demonstration program to reduce health risks for seniors and on entry strategies for new markets. She received her undergraduate degree in economics from Northwestern University and her MBA from Dartmouth College.

Jesse McCallJesse McCall, Senior Project and Regional Operations Manager for IHI's work in the Middle East and Asia-Pacific regions, manages a variety of IHI programs and projects throughout the world, including IHI's Strategic Partnership with the Hamad Medical Corporation in Qatar. Mr. McCall has expertise in program and product development, the integration of adult learning principles, marketing and communications, customer relationship management, and large-scale initiative operations. He received his undergraduate degree in Business Administration from Northeastern University in Boston and is currently pursuing an MBA at the UMASS Amherst Isenberg School of Management.