Azhar Ali, BSc(Hons), MBChB, MRCGP(UK), MBA, Head of Middle East and Asia-Pacific, Institute for Healthcare Improvement (IHI), is also a Consultant in Family Medicine and has more than 15 years of clinical experience. Prior to joining IHI, he spent five years at the Abu Dhabi Health Services Co. (SEHA) in Abu Dhabi (UAE), initially as the Director of Clinical Affairs and Quality, Ambulatory Healthcare Services, and then as the Group Quality and Physician Services Director. Previously, Dr. Ali served as a Clinical Director of Primary Care in Lanarkshire, Scotland, and was a GP Principal and partner at Strathaven Health Centre in Lanarkshire. He was also National Clinical Lead for the Royal College of General Practitioners Scotland’s flagship program, Living Better, and served as Co-Chair/Primary Care Lead for the Respiratory Managed Clinical Network in NHS Lanarkshire. Dr. Ali is a graduate of the University of Glasgow and Imperial College, London, and he holds an MBA (with distinction) from the University of Strathclyde. Dr. Ali is a member of distinguished medical societies, including the Royal College of General Practitioners (UK). He is a member of the Faculty of Medical Leadership and Management (UK) and an alumnus of the INSEAD Middle East Health Leadership Programme.
Olivia Clark is a Project Assistant at the Institute for Healthcare Improvement, supporting work with partners in the Middle East, Asia-Pacific, and Europe, as well as IHI’s Strategic Partnerships. She is a student at Northeastern University, where she is pursuing a Bachelor of Arts in Human Services and International Affairs.
Stephanie Coulombre, MA, is a Project and Regional Operations Manager for IHI’s work in the Middle East and Asia-Pacific regions. She manages results-oriented work and partnerships in Qatar, India, and Australia and supports operations across the region. Previously, Ms. Coulombre coordinated safety and quality improvement initiatives at Boston Children’s Hospital. She received her undergraduate degree in Psychology from Mount Holyoke College and her Master of Arts in Health Communication from Emerson College.
Frank Federico, RPh, IHI Vice President, is engaged in the work in Qatar with Hamad Medical Center and he works in the areas of patient safety, application of reliability principles in health care, preventing surgical complications, and improving perinatal care. He is faculty for the IHI Patient Safety Executive Training Program and co-chaired a number of Patient Safety Collaboratives. Prior to joining IHI, Mr. Federico was the Program Director of the Office Practice Evaluation Program and a Loss Prevention/Patient Safety Specialist at Risk Management Foundation of the Harvard Affiliated Institutions, and Director of Pharmacy at Children's Hospital, Boston. He has authored numerous patient safety articles, co-authored a book chapter in
Achieving Safe and Reliable Healthcare: Strategies and Solutions, and is an Executive Producer of "First, Do No Harm, Part 2: Taking the Lead." Mr. Federico serves as Vice Chair of the National Coordinating Council for Medication Error Reporting and Prevention (NCC-MERP). He coaches teams and lectures extensively, nationally and internationally, on patient safety.
Smitha Gudapakkam, MEng, MBA, New Business Manager for IHI's work in the Middle East and Asia-Pacific regions, works closely with the regional lead and staff to support the evolution of the regional strategy, meet business goals, develop new business opportunities, and contributes to financial sustainability across the organization. Prior to joining IHI, she worked for Massachusetts General Hospital’s Global Health Department and helped grow the Consortium for Affordable Medical Technologies (CAMTech) Program globally across India and Uganda. Ms. Gudapakkam has worked for large medical device companies and contributed to the research and development of new products, as well as setting and executing strategy for division growth. Her expertise also includes project management and implementation of electronic medical records (EMR) software in several outpatient health networks across the country. Ms. Gudapakkam has a Masters in Biomedical Engineering from Syracuse University and a Masters in Business Administration from Babson College, with Global Management as her concentration.
Robert Lloyd, PhD, IHI Vice President, is engaged in the work in Qatar with Hamad Medical Center. He provides leadership in the areas of performance improvement strategies, building capacity and capability for improvement, statistical process control methods, and development of strategic dashboards. He also serves as faculty for various IHI initiatives and demonstration projects in the US and abroad. Before joining IHI, Dr. Lloyd served as the Corporate Director of Quality Resource Services for Advocate Health Care (Oakbrook, IL), Director of Quality Measurement for Lutheran General Health System, Senior Director at the Hospital Research and Educational Trust of AHA, and spent ten years with the Hospital Association of Pennsylvania in leadership roles. He is author of numerous articles, reports, and books.
Trina Lorch, MBA, Head of Business Development and Strategy, Institute for Healthcare Improvement (IHI), leads a team in supporting the evolution of regional strategies, the development of new opportunities and partnerships, and innovation in business models across the regions in which IHI is engaged. She has a specific focus on the emerging strategies in the Middle East, Asia-Pacific, and Europe, as well as on the overall strategic planning process for IHI. Ms. Lorch came to IHI from Brigham and Women's Hospital in Boston, where she was a Deland Fellow in administration. Prior to that, she worked at the Boston-based company, Health Dialog, focusing on the design and development of a CMS-funded demonstration program to reduce health risks for seniors and on entry strategies for new markets. She received her undergraduate degree in economics from Northwestern University and her MBA from Dartmouth College.
Jesse McCall, MBA, Director of Regional Operations for IHI's work in the Middle East and Asia-Pacific regions, manages a variety of IHI programs and projects throughout the world, including IHI's Strategic Partnership with the Hamad Medical Corporation in Qatar. Mr. McCall has expertise in program and product development, the integration of adult learning principles, marketing and communications, customer relationship management, and large-scale initiative operations. He received his undergraduate degree in Business Administration from Northeastern University in Boston and an MBA at the UMASS Amherst Isenberg School of Management.
Laura Nunnelly is a Project Coordinator for IHI's work in the Middle East and Asia-Pacific regions. Based in Boston, Massachusetts, USA, she supports quality improvement projects in Bangladesh, India, and Qatar. She came to IHI from Boston Children’s Hospital, where she was a Clinical Assistant in the Orthopedic and Sports Medicine Department. She graduated from Smith College with a degree in Biology and East Asian Languages and Literature.
Jennifer Ross, RN, MSc, IHI Executive Director, has a clinical background in acute nursing. She discovered her passion for patient safety and improvement through participation in the Scottish Patient Safety Programme (SPSP). Having been selected for the third Cohort of SPSP fellows and completing her MSc in Patient Safety, a clinical Human Factors approach at the University of Aberdeen in 2012 enhanced her practical frontline improvement work. She is an honorary lecturer at Robert Gordon University, Aberdeen, UK, teaching Human Factors, Patient Safety, and Quality Improvement on the under- and post-graduate Pharmacy curriculum. Ms. Ross has previous experience in the Middle East working with the USAID ASSIST project in the West Bank, State of Palestine, running an improvement collaborative focusing on the reduction of healthcare-associated infection in which 22 hospitals worked together to make reliable improvements to patient outcomes. She has presented her work at the local, national, and international levels and co-authored a number of publications.
Morgen Stanzler, MPH, is a Project and Regional Operations Manager for IHI's Middle East and Asia-Pacific regions. She manages the facilitation of local capacity building and faculty development in both region, and also supports the technical analysis and execution of projects that co-design National Quality Strategies across the globe. She came to IHI after working for Dana Farber Cancer Institute and Partners Healthcare IRB, where she developed an interest in improving the safety and quality of health care. She graduated from the University of Florida with a degree in Political Science and from the Gillings School of Global Public Health with a Masters of Public Health and a focus on Health Behavior and Health Education. When working as a Research Assistant at Gillings, Ms. Stanzler supported the SCALE Evaluation Team, which won the American Evaluation Award in 2017. She also partnered with an international organization to design and administer a comprehensive needs assessment in Croix-des-Bouquets, Haiti, in 2016.