Regional Team

Azhar Ali, BSc(Hons), MBChB, MRCGP(UK), MBA, Head of Middle East and Asia-Pacific, Institute for Healthcare Improvement (IHI), is a trained Improvement Advisor and regularly speaks at quality and safety conferences around the world. He is also a Consultant in Family Medicine with more than 20 years of clinical experience. Prior to joining IHI, Dr. Ali spent five years at the Abu Dhabi Health Services Co. (SEHA) in Abu Dhabi (UAE), initially as the Director of Clinical Affairs & Quality, Ambulatory Healthcare Services, and then as the Group Quality and Physician Services Director. Additionally, he spent nearly three years as a surveyor for Joint Commission International Accreditation (JCIA). Dr. Ali served as a Clinical Director of Primary Care in Lanarkshire, Scotland, and was a GP Principal and partner at Strathaven Health Centre in Lanarkshire. He was also National Clinical Lead for the Royal College of General Practitioners (RCGP), Scotland’s flagship programme, Living Better, and served as Co-Chair/Primary Care Lead for the Respiratory Managed Clinical Network in NHS Lanarkshire. Dr. Ali is a graduate of the University of Glasgow and Imperial College, London, and he holds an MBA (with distinction) from the University of Strathclyde. He is a member of the Royal College of General Practitioners (UK) and the Faculty of Medical Leadership and Management (FMLM), UK, and an alumnus of the INSEAD Middle East Health Leadership Programme.

His areas of expertise include:

  • Primary Care and Family Medicine
  • Large-Scale Health System Improvement
  • National Quality Strategies
  • Value Management in Health Care
  • Leading Quality Improvement


Badshah_Kush_thumb.jpgKush B. Badshah, Director, Institute for Healthcare Improvement (IHI), leads several results-generating initiatives and partnerships focused on health system transformation and attending to the joy of the health care workforce. As Director of Regional Operations for IHI’s work in the Middle East and Asia-Pacific, he partners closely with the Head of Region to develop and operationalize organizational priorities that meet the needs of valued partners across the world. Mr. Badshah also provides leadership to IHI’s suite of programs and projects focused on primary care. Based in Boston, he enjoys remaining connected to his community and serves on the board of directors for a local not-for-profit organization focused on the bridge between physical and mental health of young girls. Prior to joining IHI, Mr. Badshah managed quality improvement initiatives at a network of primary care clinics in Washington State, focusing on the patient’s journey throughout the care continuum, and worked with communities in the West Indies to increase access to care. His education includes programs in religious studies, medicine and health sciences, and globalization and international relations.


Federico_Frank_thumb.jpgFrank Federico, RPh, IHI Vice President, is engaged in the work in Qatar with Hamad Medical Center and he works in the areas of patient safety, application of reliability principles in health care, preventing surgical complications, and improving perinatal care. He is faculty for the IHI Patient Safety Executive Training Program and co-chaired a number of Patient Safety Collaboratives. Prior to joining IHI, Mr. Federico was the Program Director of the Office Practice Evaluation Program and a Loss Prevention/Patient Safety Specialist at Risk Management Foundation of the Harvard Affiliated Institutions, and Director of Pharmacy at Children's Hospital, Boston. He has authored numerous patient safety articles, co-authored a book chapter in Achieving Safe and Reliable Healthcare: Strategies and Solutions, and is an Executive Producer of "First, Do No Harm, Part 2: Taking the Lead." Mr. Federico serves as Vice Chair of the National Coordinating Council for Medication Error Reporting and Prevention (NCC-MERP). He coaches teams and lectures extensively, nationally and internationally, on patient safety.


Maryanne GilliesMaryanne Gillies is a Director for IHI's work in the Middle East and Asia-Pacific Regions, based in Qatar at the Hamad Medical Corporation, Hamad Healthcare Quality Institute. She has a proven track record of leading large-scale programs to deliver transformational change across health care organizations to achieve high-level, system-wide improved clinical outcomes. Ms. Gillies completed her Improvement Advisor and Breakthrough Series Collaborative qualifications with IHI and completed her Bachelor of Arts in Aberdeen, Scotland. She has enjoyed a varied clinical career pathway in critical care, the emergency department, coronary care, specialist hematology/oncology services, and midwifery. She led the Scottish Patient Safety Programme across a large NHS organization and at a Scottish-wide level across three main workstreams. Ms. Gillies enjoyed teaching at the national quality improvement qualifications at Stirling University and has led many Breakthrough Series Collaboratives to engage and inspire executives, leaders and clinical teams to reduce harm and unwarranted variation in health care. She won Scotland's Top Healthcare Manager award in 2017 and has had a long-term interest in quality improvement, particularly in the science of improvement and using data for improvement. She is passionate about leading health care change and empowering staff to utilize innovation to transform care.


Gudapakkam_Smitha_thumb.jpg Smitha Gudapakkam, MEng, MBA, New Business Manager for IHI's work in the Middle East and Asia-Pacific regions, works closely with the regional lead and staff to support the evolution of the regional strategy, meet business goals, develop new business opportunities, and contributes to financial sustainability across the organization. Prior to joining IHI, she worked for Massachusetts General Hospital’s Global Health Department and helped grow the Consortium for Affordable Medical Technologies (CAMTech) Program globally across India and Uganda. Ms. Gudapakkam has worked for large medical device companies and contributed to the research and development of new products, as well as setting and executing strategy for division growth. Her expertise also includes project management and implementation of electronic medical records (EMR) software in several outpatient health networks across the country. Ms. Gudapakkam has a Masters in Biomedical Engineering from Syracuse University and a Masters in Business Administration from Babson College, with Global Management as her concentration.


Lloyd_Bob_thumb.jpgRobert Lloyd, PhD, IHI Vice President, is engaged in the work in Qatar with Hamad Medical Center. He provides leadership in the areas of performance improvement strategies, building capacity and capability for improvement, statistical process control methods, and development of strategic dashboards. He also serves as faculty for various IHI initiatives and demonstration projects in the US and abroad. Before joining IHI, Dr. Lloyd served as the Corporate Director of Quality Resource Services for Advocate Health Care (Oakbrook, IL), Director of Quality Measurement for Lutheran General Health System, Senior Director at the Hospital Research and Educational Trust of AHA, and spent ten years with the Hospital Association of Pennsylvania in leadership roles. He is author of numerous articles, reports, and books.


Nunnelly_Laura_thumb.jpg Laura Nunnelly is a Project Coordinator for IHI's work in the Middle East and Asia-Pacific regions. Based in Boston, Massachusetts, USA, she supports quality improvement projects in India, Australia, and Qatar. She came to IHI from Boston Children’s Hospital, where she was a Clinical Assistant in the Orthopedic and Sports Medicine Department. She graduated from Smith College with a degree in Biology and East Asian Languages and Literature.


Stanzler_Morgan_thumb.jpg Morgen Stanzler, MPH, is a Project and Regional Operations Manager for IHI's Middle East and Asia-Pacific regions. She manages the facilitation of local capacity building and faculty development in both region, and also supports the technical analysis and execution of projects that co-design National Quality Strategies across the globe. She came to IHI after working for Dana Farber Cancer Institute and Partners Healthcare IRB, where she developed an interest in improving the safety and quality of health care. She graduated from the University of Florida with a degree in Political Science and from the Gillings School of Global Public Health with a Masters of Public Health and a focus on Health Behavior and Health Education. When working as a Research Assistant at Gillings, Ms. Stanzler supported the SCALE Evaluation Team, which won the American Evaluation Award in 2017. She also partnered with an international organization to design and administer a comprehensive needs assessment in Croix-des-Bouquets, Haiti, in 2016.