Regional Team

Azhar Ali, BSc(Hons), MBChB, MRCGP(UK), MBA, Head of Middle East and Asia-Pacific, Institute for Healthcare Improvement (IHI), is also a Consultant in Family Medicine and has more than 15 years of clinical experience. Prior to joining IHI, he spent five years at the Abu Dhabi Health Services Co. (SEHA) in Abu Dhabi (UAE), initially as the Director of Clinical Affairs and Quality, Ambulatory Healthcare Services, and then as the Group Quality and Physician Services Director. Previously, Dr. Ali served as a Clinical Director of Primary Care in Lanarkshire, Scotland, and was a GP Principal and partner at Strathaven Health Centre in Lanarkshire. He was also National Clinical Lead for the Royal College of General Practitioners Scotland’s flagship program, Living Better, and served as Co-Chair/Primary Care Lead for the Respiratory Managed Clinical Network in NHS Lanarkshire. Dr. Ali is a graduate of the University of Glasgow and Imperial College, London, and he holds an MBA (with distinction) from the University of Strathclyde. Dr. Ali is a member of distinguished medical societies, including the Royal College of General Practitioners (UK). He is a member of the Faculty of Medical Leadership and Management (UK) and an alumnus of the INSEAD Middle East Health Leadership Programme.


Badshah_Kush_thumb.jpg Kush Badshah, Project Manager, Institute for Healthcare Improvement (IHI), manages several Strategic Partnerships and results-oriented projects. He works with partners to understand their strategic priorities and visions and make connections to achieve their goals on an operational level. Prior to joining IHI, Mr. Badshah managed quality improvement initiatives at a network of primary care clinics in Washington State and worked with community organizations in the West Indies to increase access to primary care. He has degrees in Health Sciences from Medical University of the Americas in the West Indies and Humanities/Religious Studies from Lehigh University in Pennsylvania.


Coulombre_Stephanie_thumb.jpg Stephanie Coulombre, MA, is a Project and Regional Operations Coordinator for IHI’s work in the Middle East and Asia-Pacific regions. She coordinates improvement projects in Qatar and India, and supports operations across the region. Ms. Coulombre came to IHI from Boston Children’s Hospital, where she supported hospital-wide safety and quality improvement initiatives. She received her undergraduate degree in Psychology from Mount Holyoke College and her Master of Arts in Health Communication from Emerson College.


Federico_Frank_thumb.jpgFrank Federico, RPh, IHI Vice President, is engaged in the work in Qatar with Hamad Medical Center and he works in the areas of patient safety, application of reliability principles in health care, preventing surgical complications, and improving perinatal care. He is faculty for the IHI Patient Safety Executive Training Program and co-chaired a number of Patient Safety Collaboratives. Prior to joining IHI, Mr. Federico was the Program Director of the Office Practice Evaluation Program and a Loss Prevention/Patient Safety Specialist at Risk Management Foundation of the Harvard Affiliated Institutions, and Director of Pharmacy at Children's Hospital, Boston. He has authored numerous patient safety articles, co-authored a book chapter in Achieving Safe and Reliable Healthcare: Strategies and Solutions, and is an Executive Producer of "First, Do No Harm, Part 2: Taking the Lead." Mr. Federico serves as Vice Chair of the National Coordinating Council for Medication Error Reporting and Prevention (NCC-MERP). He coaches teams and lectures extensively, nationally and internationally, on patient safety.


Gudapakkam_Smitha_thumb.jpg Smitha Gudapakkam, MEng, MBA, New Business Manager for IHI's work in the Middle East and Asia-Pacific regions, works closely with the regional lead and staff to support the evolution of the regional strategy, meet business goals, develop new business opportunities, and contributes to financial sustainability across the organization. Prior to joining IHI, she worked for Massachusetts General Hospital’s Global Health Department and helped grow the Consortium for Affordable Medical Technologies (CAMTech) Program globally across India and Uganda. Ms. Gudapakkam has worked for large medical device companies and contributed to the research and development of new products, as well as setting and executing strategy for division growth. Her expertise also includes project management and implementation of electronic medical records (EMR) software in several outpatient health networks across the country. Ms. Gudapakkam has a Masters in Biomedical Engineering from Syracuse University and a Masters in Business Administration from Babson College, with Global Management as her concentration.


Hazlitt_Sarah_thumb.jpg Sarah Hazlitt is a Project Assistant for the Middle East, Asia-Pacific, and Europe regions at IHI. She also provides support to the Strategic Partners team. Ms. Hazlitt is an undergraduate at Northeastern University, studying international affairs, currently completing a six-month internship at IHI.



Lloyd_Bob_thumb.jpgRobert Lloyd, PhD, IHI Vice President, is engaged in the work in Qatar with Hamad Medical Center. He provides leadership in the areas of performance improvement strategies, building capacity and capability for improvement, statistical process control methods, and development of strategic dashboards. He also serves as faculty for various IHI initiatives and demonstration projects in the US and abroad. Before joining IHI, Dr. Lloyd served as the Corporate Director of Quality Resource Services for Advocate Health Care (Oakbrook, IL), Director of Quality Measurement for Lutheran General Health System, Senior Director at the Hospital Research and Educational Trust of AHA, and spent ten years with the Hospital Association of Pennsylvania in leadership roles. He is author of numerous articles, reports, and books.


Lorch_Trina_thumb.jpg Trina Lorch, MBA, Head of Business Development and Strategy, Institute for Healthcare Improvement (IHI), leads a team in supporting the evolution of regional strategies, the development of new opportunities and partnerships, and innovation in business models across the regions in which IHI is engaged. She has a specific focus on the emerging strategies in the Middle East, Asia-Pacific, and Europe, as well as on the overall strategic planning process for IHI. Ms. Lorch came to IHI from Brigham and Women's Hospital in Boston, where she was a Deland Fellow in administration. Prior to that, she worked at the Boston-based company, Health Dialog, focusing on the design and development of a CMS-funded demonstration program to reduce health risks for seniors and on entry strategies for new markets. She received her undergraduate degree in economics from Northwestern University and her MBA from Dartmouth College.


Kedar MateKedar Mate, MD, is the Chief Innovation and Education Officer at the Institute for Healthcare Improvement (IHI) and a research professor at Weill Cornell Medical College. Dr. Mate’s scholarly work has focused on health system design, health care quality, strategies for achieving large-scale change, and approaches to improving value. He is the recipient of the Paul & Daisy Soros Fellowship and has been recognized as an Aspen Institute Healthcare Innovator. Previously Dr. Mate worked at Partners In Health, served as a special assistant to the Director of the HIV/AIDS Department at the World Health Organization, and led IHI’s national program in South Africa. Dr. Mate has published numerous peer-reviewed articles, book chapters, and white papers. He graduated from Brown University with a degree in American History and from Harvard Medical School with a medical degree.


Jesse McCallJesse McCall, MBA, Director of Regional Operations for IHI's work in the Middle East and Asia-Pacific regions, manages a variety of IHI programs and projects throughout the world, including IHI's Strategic Partnership with the Hamad Medical Corporation in Qatar. Mr. McCall has expertise in program and product development, the integration of adult learning principles, marketing and communications, customer relationship management, and large-scale initiative operations. He received his undergraduate degree in Business Administration from Northeastern University in Boston and an MBA at the UMASS Amherst Isenberg School of Management.