IHI ​CUSTOMIZED SERVICES

IHI has experience working intensively with organizations and government entities to drive transformational change throughout a system or country.

Learn More >>

More Information


For more information about IHI’s work in Europe, please email:

Kayla DeVincentis
IHI Senior Project and Regional Operations Manager kdevincentis@ihi.org

Regional Team

Delgado_Pedro_thumb.jpg
Regional Lead

Pedro Delgado, MSc
Head of Europe and Latin America
Institute for Healthcare Improvement
Belfast, Northern Ireland


Pedro Delgado has a unique ability to work across cultures, languages, and systems. Based in the United Kingdom, he has been a driving force in IHI’s global strategy. From work on reducing C-sections in Brazil, to improving early years education in Chile, to improving patient safety in Portugal and mental health in London, Mr. Delgado has led the key senior relationships and design and implementation of large-scale health system improvement efforts and networks globally. He coaches senior leaders and teams, and lectures extensively worldwide on large-scale change, patient safety, and quality improvement. During his time at IHI, he also facilitated the Quality and Innovation Centers network, which included Kaiser Permanente’s Performance Improvement Institute, Qulturum in Jönköping County (Sweden), and the James Anderson Center for Clinical Excellence at Cincinnati Children’s Hospital. His background is rich in diversity, including a brief period as a professional football (soccer) player, roles in hospital management and large-scale improvement leadership in the UK, and experience working in mental health in Venezuela and the UK. He holds summa cum laude degrees in Psychology and in Global Business, and an MSc in Healthcare Management and Leadership.

 

Regional Team

Brooks_Amelia.jpg
Amelia Brooks
Director, Patient Safety and Europe Region
Institute for Healthcare Improvement
Plymouth, England

Amelia Brooks has expertise in quality improvement, patient safety, human factors, analytics for improvement, and safety culture. She joined IHI in January 2016 as a Director in the Patient Safety Team, where her role includes teaching, diagnostics, and onsite coaching for organizations. As IHI’s Director for the Europe Region, she leads a number of IHI’s European programs and oversees all regional activity. Prior to joining IHI, Ms. Brooks worked in strategic and operational roles in the patient safety and improvement fields, including frontline roles as a quality improvement specialist. In these previous roles, she led the design, development, and implementation of a regional Patient Safety Collaborative in England and also led the design and development of the Life Improvement Software System.

DeVincentis_Kayla.jpg
Kayla DeVincentis
Senior Project and Regional Operations Manager
Cambridge, MA, USA


Foster_Rachel.jpg
Rachel Foster
Executive Assistant
Manchester, England



Rappleye_Chesley.jpg
Chesley Rappleye
New Business Development Coordinator
Cambridge, MA, USA




Valerie Spalding
Director of New Business Development, Europe
Cambridge, MA, USA


Ternes_Catherine.jpg
Catherine Ternes
Project Coordinator
Cambridge, MA, USA



Watson_Amber.jpg
Amber Watson
Project Coordinator
Cambridge, MA, USA



Sam Wickham
Project Coordinator
Cambridge, MA, USA