​Engage with IHI

IHI provides customized services to support organizations in their efforts to improve quality of care. There are many ways your organization can engage with us.

Learn More >>

Regional Team

Regional Lead

Pedro Delgado, MSc
Head of Europe and Latin America
Institute for Healthcare Improvement
Belfast, Northern Ireland

Pedro Delgado has a unique ability to work across cultures, languages, and systems. Based in the United Kingdom, he has been a driving force in IHI’s global strategy. From work on reducing C-sections in Brazil, to improving early years education in Chile, to improving patient safety in Portugal and mental health in London, Mr. Delgado has led the key senior relationships and design and implementation of large-scale health system improvement efforts and networks globally. He coaches senior leaders and teams, and lectures extensively worldwide on large-scale change, patient safety, and quality improvement. During his time at IHI, he also facilitated the Quality and Innovation Centers network, which included Kaiser Permanente’s Performance Improvement Institute, Qulturum in Jönköping County (Sweden), and the James Anderson Center for Clinical Excellence at Cincinnati Children’s Hospital. His background is rich in diversity, including a brief period as a professional football (soccer) player, roles in hospital management and large-scale improvement leadership in the UK, and experience working in mental health in Venezuela and the UK. He holds summa cum laude degrees in Psychology and in Global Business, and an MSc in Healthcare Management and Leadership.


Regional Team

Amelia Brooks
Client Director, Patient Safety and Europe Operations
Plymouth, England


Emily DeLuca
Project Assistant
Cambridge, MA, USA

Kayla DeVincentis
Project Manager
Cambridge, MA, USA

Rachel Foster
Executive Assistant
Manchester, England

Valerie Spalding
Europe New Business Development Manager
Cambridge, MA, USA

Sam Wickham
Project Coordinator
Cambridge, MA, USA