Azhar Ali, BSc(Hons), MBChB, MRCGP(UK), MBA, Head of Middle East and Asia-Pacific, Institute for Healthcare Improvement (IHI), is a trained Improvement Advisor and regularly speaks at quality and safety conferences around the world. He is also a Consultant in Family Medicine with more than 20 years of clinical experience. Prior to joining IHI, Dr. Ali spent five years at the Abu Dhabi Health Services Co. (SEHA) in Abu Dhabi (UAE), initially as the Director of Clinical Affairs & Quality, Ambulatory Healthcare Services, and then as the Group Quality and Physician Services Director. Additionally, he spent nearly three years as a surveyor for Joint Commission International Accreditation (JCIA). Dr. Ali served as a Clinical Director of Primary Care in Lanarkshire, Scotland, and was a GP Principal and partner at Strathaven Health Centre in Lanarkshire. He was also National Clinical Lead for the Royal College of General Practitioners (RCGP), Scotland’s flagship programme, Living Better, and served as Co-Chair/Primary Care Lead for the Respiratory Managed Clinical Network in NHS Lanarkshire. Dr. Ali is a graduate of the University of Glasgow and Imperial College, London, and he holds an MBA (with distinction) from the University of Strathclyde. He is a member of the Royal College of General Practitioners (UK) and the Faculty of Medical Leadership and Management (FMLM), UK, and an alumnus of the INSEAD Middle East Health Leadership Programme.
His areas of expertise include:
- Primary Care and Family Medicine
- Large-Scale Health System Improvement
- National Quality Strategies
- Value Management in Health Care
- Leading Quality Improvement
Kush B. Badshah, Director, Institute for Healthcare Improvement (IHI), leads several results-generating initiatives and partnerships focused on health system transformation and attending to the joy of the health care workforce. As Director of Regional Operations for IHI’s work in the Middle East and Asia-Pacific, he partners closely with the Head of Region to develop and operationalize organizational priorities that meet the needs of valued partners across the world. Mr. Badshah also provides leadership to IHI’s suite of programs and projects focused on primary care. Based in Boston, he enjoys remaining connected to his community and serves on the board of directors for a local not-for-profit organization focused on the bridge between physical and mental health of young girls. Prior to joining IHI, Mr. Badshah managed quality improvement initiatives at a network of primary care clinics in Washington State, focusing on the patient’s journey throughout the care continuum, and worked with communities in the West Indies to increase access to care. His education includes programs in religious studies, medicine and health sciences, and globalization and international relations.
Dr. Mamun Mohiuddin Bhuiyan, MPH, CCD, MBBS, is the Quality Improvement Implementation Advisor for IHI’s work in Bangladesh. He works with the Ministry of Health and Family Welfare and the local delivery partners to reduce maternal and neonatal mortality in 10 districts. Dr. Bhuiyan acts as focal point of a Learning Collaborative primarily in 10 districts of Bangladesh. He was a clinician for seven years before joining as a QI Monitor & Program specialist in URC. Prior to joining IHI, he spent five years in the Health & Nutrition sector of Save the Children in Bangladesh as a Quality Improvement Manager for their Nutrition Project. He actively contributed to the development of different technical guides in the quality improvement field led by the Quality Improvement Secretariat (QIS) under MoH&FW, Bangladesh. Dr. Bhuiyan worked with URC as a Program Specialist to establish the management protocol of Diabetes Mellitus-Tuberculosis Co-morbidity in BIRDEM Hospital, the first-ever initiative in Bangladesh.
Minara Chowdhury, MA, APM, is the Country Director for IHI’s work in Bangladesh. Working with the Government of Bangladesh and Development Partners, she leads a team of local resources and international faculty with an aim to reduce maternal and newborn mortality in 10 participating districts. Prior to joining IHI, Ms. Chowdhury worked for Hamad Medical Corporation in Doha, Qatar, for 10 years in several improvement-focused roles, including Executive Director for Business Development at Hamad General Hospital and Executive Director for special projects, where she initiated the first value improvement program in Qatar. She was also appointed Acting Executive Director for Hamad Healthcare Quality Institute and prior to that role established and managed the Center for Healthcare Improvement for about six years. Previously, she worked with the National Health Service in the UK in different roles, including operational lead for the Turnaround program at Worthing and Southlands NHS Trust. During this time Ms. Chowdhury completed her Masters in Management of Change from the University of Sussex, UK. She commenced her career in project management within the banking sector, where she qualified as a Company Secretary, having completed the Institute for Chartered Secretaries and Administrators qualification and securing a world prize in Managing Information Systems. She also completed her qualifications through the Association of Project Management.
Stephanie Coulombre, MA, Project Manager, Institute for Healthcare Improvement (IHI), manages a variety of partnerships, improvement initiatives, and capacity -building programs around the world. Her current portfolio includes IHI’s strategic partnership with Safer Care Victoria in Australia and The Conversation Project, a public engagement initiative with a goal to have every person’s wishes for end-of-life care expressed and respected. Ms. Coulombre discovered her passions for health care improvement and communication while coordinating local projects for Boston Children’s Hospital’s Program for Patient Safety and Quality. She received her undergraduate degree in Psychology from Mount Holyoke College and her Master of Arts in Health Communication from Emerson College.
Smitha Gudapakkam, MEng, MBA, New Business Manager for IHI's work in the Middle East and Asia-Pacific regions, works closely with the regional lead and staff to support the evolution of the regional strategy, meet business goals, develop new business opportunities, and contributes to financial sustainability across the organization. Prior to joining IHI, she worked for Massachusetts General Hospital’s Global Health Department and helped grow the Consortium for Affordable Medical Technologies (CAMTech) Program globally across India and Uganda. Ms. Gudapakkam has worked for large medical device companies and contributed to the research and development of new products, as well as setting and executing strategy for division growth. Her expertise also includes project management and implementation of electronic medical records (EMR) software in several outpatient health networks across the country. Ms. Gudapakkam has a Masters in Biomedical Engineering from Syracuse University and a Masters in Business Administration from Babson College, with Global Management as her concentration.
Matthew Jensen, Project Coordinator, Institute for Healthcare Improvement (IHI), supports a variety of projects primarily focused on safety and value. Before joining IHI in 2018, he was a student at University of California, Los Angeles, where he majored in Molecular, Cell, and Developmental Biology. His career and work interests include public health with a focus on system integration and execution.
Lisa McKenzie, BPhysio(Hons), MHA, Country Director, Australia and New Zealand, Institute for Healthcare Improvement (IHI), is responsible for supporting organizations in the region to accelerate the pace of improvement. She advises on quality strategies and the application of improvement science to achieve measurable results. Ms. McKenzie leads IHI’s strategic partnership activities with Safer Care Victoria, the state’s health care quality improvement agency. She also delivers programs internationally to build improvement capability and coaches teams to sustain value-based improvements. She undertook IHI’s onsite Fellowship Program in Boston, USA (2016-2017). Prior to joining IHI, she worked in a range of leadership roles with a focus on overseeing large-scale change initiatives, service redesigns, and quality improvements. Ms. McKenzie was previously Chief of Staff at Melbourne Health, one of Australia’s major tertiary health services, and Director of Operations, Precinct Collaboration, across co-located hospitals. In her former role as Melbourne Health’s Director of Transformation and Quality, she led the organization’s innovation and improvement program. Ms. McKenzie has a clinical background in physiotherapy, a Masters of Health Administration from La Trobe University, and has completed the Australian College of Health Services Executives Management Residency Program.
Laura Nunnelly is a Project Coordinator for IHI's work in the Middle East and Asia-Pacific regions. Based in Boston, Massachusetts, USA, she supports quality improvement projects in India, Australia, and Qatar. She came to IHI from Boston Children’s Hospital, where she was a Clinical Assistant in the Orthopedic and Sports Medicine Department. She graduated from Smith College with a degree in Biology and East Asian Languages and Literature.
Morgen Stanzler, MPH, is a Project and Regional Operations Manager for IHI's Middle East and Asia-Pacific regions. She manages the facilitation of local capacity building and faculty development in both region, and also supports the technical analysis and execution of projects that co-design National Quality Strategies across the globe. She came to IHI after working for Dana Farber Cancer Institute and Partners Healthcare IRB, where she developed an interest in improving the safety and quality of health care. She graduated from the University of Florida with a degree in Political Science and from the Gillings School of Global Public Health with a Masters of Public Health and a focus on Health Behavior and Health Education. When working as a Research Assistant at Gillings, Ms. Stanzler supported the SCALE Evaluation Team, which won the American Evaluation Award in 2017. She also partnered with an international organization to design and administer a comprehensive needs assessment in Croix-des-Bouquets, Haiti, in 2016.
Faith Yuh, MPA, Senior Project Manager, Institute for Healthcare Improvement (IHI), manages the USAID, MaMoni (Maternal Newborn Care Strengthening Project) in Bangladesh and the partnership with South London and Maudsley NHS Foundation Trust on their value-based health care initiatives. She also provides financial management for IHI’s work in the Middle East and Asia-Pacific regions. Prior to her current roles, Ms. Yuh managed the USAID-funded Health Systems Strengthening project in Liberia in the aftermath of the Ebola crisis and large-scale Gates-funded initiatives on reducing maternal, newborn, and child mortality in Ghana and Malawi. She has worked with UNDP and the World Bank on economic and human development as well as international NGOs on advocacy and poverty reduction. She holds an MPA from Columbia University’s School of International and Public Affairs and a BBA from the University of Michigan’s Ross School of Business.