Institute for Healthcare Improvement

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• Putting Patients at the Center of Care: Start by Shadowing
  In a short video interview, Anthony M. DiGioia, MD, pioneer in patient- and family-centered care, explains why it’s time to think like your patients.
• IHI Open School Courses Find a Home in Home Care Association
  Gina Balkus, CEO of Home Care Association of New Hampshire, has introduced the IHI Open School courses to about 40 home health nurses, therapists, and clinical directors. One member says “they are eager, eager learners. There’s a lot of passion, energy, and desire to provide the best possible care. It’s very clear that the will is there.”
• Trevor and the Perks of Diabetes
  Trevor Torres is 16. He has eczema and asthma, suffers from sleep deprivation, is allergic to nuts, and has type 1 diabetes. Is he angry or frustrated because of the inconveniences and limitations? Not at all. In fact, Trevor is the complete opposite.
• Medical Students Transfer Observation Skills from Painting to Patient
  What is unusual about a group of students huddled around a painting at Boston’s Museum of Fine Arts, debating the deeper meaning behind a canvas of ambiguous brushstrokes? Nothing – except that the group comprises Harvard medical students engaging with the artwork to improve their diagnostic skills.
• A Wild (and Costly) Goose Chase
  In a new patient story, IHI Open School Academic Advisor Dr. James Moses introduces us to Rani, a patient who visits several different health care providers in search of a diagnosis. Follow along — and discuss with your peers and colleagues — as Dr. Moses poses a number of questions about miscommunication, cost, and the patient perspective. When we get to the end of the story, you’ll hear from Rani as she looks back on the experience seven years later.