It is clearly time to refocus on the person at the center of care — the patient. Many organizations are struggling to understand what patient-centered care truly means and what it really looks like. Everyone has a role in the patient's experience whether you work at a large hospital system or in a small office practice. No matter the size, organizations that are successful provide an exceptional patient experience at every turn in the patient’s journey.
Organizations with a patient-focused culture are rewarded with:
By putting the emphasis on a patient’s care experience — including respect, partnership, shared decision making, well-coordinated transitions, and efficiency — hospitals and clinicians see improvements in their patient satisfaction survey data and HCAHPS and CG-CAHPS respectively. Because these scores are publically available, care settings with high scores can attract more patients, providers, and payers.
This seminar will equip health care professionals with concrete tools and a roadmap for integration of new practices into existing processes.