Middle managers play a vital role in their organizations’ success at meeting strategic and improvement goals. As the bridge between senior leadership and the front lines, middle managers champion the leadership strategy for delivering the best care possible to patients and families. To do this, they are challenged with turning high-level objectives into action at the department or unit level while navigating the often chaotic and unpredictable environment that exists in health care systems today. For department and unit managers to succeed in achieving their aims, these individuals must have the necessary knowledge, skills and capabilities to lead improvement and innovation across the systems in which they work.
To meet this need, the Institute for Healthcare Improvement (IHI) is pleased to offer Leading Quality Improvement: Essentials for Managers. This six-month, in-depth virtual program will introduce middle managers to the necessary expertise required to help their organizations achieve strategic goals, engage staff enthusiasm and commitment in improving care, and attend to the relationships leaders have across the systems in which they work. This program will also assist participants to influence their environment in ways that will support the manager to lead quality and improve processes in a variety of settings. Experts with a wealth of experience in improvement science, measurement, modeling, coaching, innovation, and making the business case will teach the skills managers need to excel in their jobs. Over the course of the program, participants will learn to better manage their extensive portfolio of projects to meet their organization’s goals of improved outcomes and safer care.