National Forum Excursions
Forum Excursions: Quality Improvement Field Trips
Monday, December 5, 8:30 AM – 5:00 PM
$615
Join us on Monday, December 5 for an all-day field trip to investigate how global businesses based in Orlando pursue continuous quality improvement. Health care organizations perform many of the same underlying functions as companies in other industries — join us as we take advantage of shared learning on these energizing Excursions.
Field trips start at the Gaylord Palms Resort and Convention Center. Participants will then travel to their selected destination for a three-hour tour and presentation led by destination staff and IHI faculty. Afterward, attendees will explore the lessons learned and their applicability to health care during an afternoon "deep dive" led by IHI faculty.
Please note:
- Complimentary transportation will be provided to and from the Gaylord Palms Convention Center.
- Excursions will likely involve walking long distances, but are accessible to all.
- Visits will take place rain or shine.
- Space is limited to 45 participants per Excursion.
- Breakfast and lunch are included.
FE1: Marriott World Center: Large Scale Operations and Flow
Learn how the Marriott handles the flow of large volumes of visitors, yet still manages to offer superb customer service in the front office; adhere to tight schedules in the banquet kitchen; run a golf club; tend to every detail of event and convention services; and manage daily housekeeping operations.
FE2: Universal Orlando ®: Safety and Reliability
FULL: Please call 617-301-4800 to be added to the waiting list
Discover how Universal's Creative Team produces impressive stunts and spectacles while ensuring the safety of staff and visitors. From details on safe costume and prop design to choreography of realistic fight sequences, participants will learn from a variety of experts. A behind-the-scenes look will focus on the Universal Orlando® culture of safety first.
FE3: Central Florida Zoo: Patient Care and Operations
FULL: Please call 617-301-4800 to be added to the waiting list
Take a behind-the-scenes tour to learn how animal experts care for over 400 of their patients: wild animals!
FE4: EA SPORTS - Tiburon: Innovation and Creativity
Join the leaders in the video game industry as they describe best practices to foster an environment of continuous innovation and creativity. Participate in EA SPORTS- Tiburon's new product design processes, learn about their methods for keeping pace with customer preferences, and explore their multidisciplinary approach to engage experts working together to move a concept through the development process.
FE5: Gaylord Palms: Joy in Work and Staffing Best Practices
FULL: Please call 617-301-4800 to be added to the waiting list
Study how this large hotel and convention center handles staffing assignments, manages unprofessional behavior, keeps employee attrition rates lower than the industry standard, and incorporates joy in work.
FE6: Seaworld ®: Managing Complex Systems
FULL: Please call 617-301-4800 to be added to the waiting list
See for yourself how this popular destination creates and reliably executes complex processes to care for thousands of animals, support staff, and manage animal rescue operations.