QI 101: Fundamentals of Improvement
Lesson 1: Errors Can Happen Anywhere—and to Anyone
Lesson 2: Health Care Today
Lesson 3: The Institute of Medicine's Aims for Improvement
Lesson 4: How to Get from Here to There: Changing Systems
QI 102: The Model for Improvement: Your Engine for Change
Lesson 1: An Overview of the Model for Improvement
Lesson 2: Setting an Aim
Lesson 3: Measuring
Lesson 4: Developing Changes
Lesson 5: Testing Changes
QI 103: Measuring for Improvement
Lesson 1: Measurement Fundamentals
Lesson 2: Displaying Data
Lesson 3: Learning from Measures
QI 104: Putting It All Together: How Quality Improvement Works in Real Health Care Settings
Lesson 1: The Life Cycle of a Quality Improvement Project: Innovation, to Pilot, to Implementation, to Spread
Lesson 2: Spreading Changes
Lesson 3: Case Study: Reducing Waiting Times Throughout the Veterans Health Administration
QI 105: The Human Side of Quality Improvement
Lesson 1: Overcoming Resistance to Change
Lesson 2: What Motivates People to Change
Lesson 3: Culture Change Versus Process Change
QI 106: Level 100 Tools
Lesson 1: Using Plan-Do-Study-Act (PDSA) Cycles (Part 1)
Lesson 2: Using Plan-Do-Study-Act (PDSA) Cycles (Part 2)
Lesson 3: Using a Measurement Planning Form
Lesson 4: Run Charts (Part 1)
Lesson 5: Run Charts (Part 2)
PS 100: Introduction to Patient Safety
Lesson 1: Understanding Medical Error and Patient Safety
Lesson 2: Understanding Unsafe Acts
Lesson 3: A Call to Action — What YOU Can Do
PS 101: Fundamentals of Patient Safety
Lesson 1: To Err Is Human
Lesson 2: Responding to Error
Lesson 3: Identifying and Reporting Errors
Lesson 4: Error versus Harm
PS 102: Human Factors and Safety
Lesson 1: Understanding the Science of Human Factors
Lesson 2: Changes Based on Human Factors Design Principles
Lesson 3: Using Technology to Mitigate the Impact of Error
PS 103: Teamwork and Communication
Lesson 1: Why Are Teamwork and Communication Important?
Lesson 2: Basic Tools and Techniques
Lesson 3: Communication During Times of Transition
Lesson 4: Developing and Executing Effective Plans
L 101: So You Want to Be a Leader in Health Care
Lesson 1: Taking the Leadership Stance
Lesson 2: The Leadership Stance Is Not a Pose
Lesson 3: Influence, Persuasion, and Leadership
Lesson 4: Measuring Leadership