Institute for Healthcare Improvement
Cambridge, Massachusetts, USA
The use of "triggers," or clues, to identify adverse events (AEs) is an effective method for measuring the overall level of harm from medical care in a health care organization. Traditional efforts to detect AEs have focused on voluntary reporting and tracking of errors. However, public health researchers have established that only 10 to 20 percent of errors are ever reported and, of those, 90 to 95 percent cause no harm to patients. Hospitals need a more effective way to identify events that do cause harm to patients, in order to select and test changes to reduce harm.
There are various Trigger Tools available on IHI.org, including:
These Trigger Tools provide an easy-to-use method for accurately identifying AEs (harm) and measuring the rate of AEs over time. Tracking AEs over time is a useful way to tell if changes being made are improving the safety of the care processes.
Choosing a Tool
There are two approaches to using the harm measures from the Trigger Tools:
- To monitor an overall level of harm as a "dashboard" item
- To track harm in a specific topic or area
The
IHI Global Trigger Tool is designed specifically for the first approach. This is the tool to use for an organization-wide measure that can be reported to leadership. It is designed for use with the records of adult inpatients in acute care. Translated versions of the IHI Global Trigger Tool are also available (Danish, German, Swedish, and UK translations).
Improvement efforts to reduce harm require focused efforts in specific topics and areas. It is helpful to track harm measures related to the area of focus. This can be accomplished in two ways: either using a Trigger Tool specific to that area or using one module from the IHI Global Trigger Tool.
For example, if focusing on harm from medications (or adverse drug events, ADEs), use the
Trigger Tool for Measuring Adverse Drug Events. This tool can be used to collect data on that type of harm only and is helpful when working on improvements to medication systems. Another option would be to use only the Medication Module from the IHI Global Trigger Tool (which is based on the ADE Trigger Tool). In both cases, data on medication harm can be collected from the same medical records that are used for the IHI Global Trigger Tool harm measure (i.e., there is no need to obtain a second set of records). The only reason to obtain additional records would be if you are focusing on a specific population for targeted improvement (e.g., the pulmonary nursing unit), in which case records obtained should be selected from that population only.
Harm can also occur outside the hospital. Sometimes this is detected on the IHI Global, ADE, or Surgical Trigger Tools if it results in admission to the hospital. Since not all adverse events result in hospital admission, there is also an
Outpatient Adverse Event Trigger Tool to track harm from medical care across the continuum. This tool uses outpatient records and monitors over a longer period of time.
The IHI Global, ADE, and Surgical Trigger Tools were designed for use with the adult population. However, adverse events also occur in pediatric populations and due to unique differences in care and response to care, the triggers need to be a bit different. The
Trigger Tool for Measuring Adverse Events in the Neonatal Intensive Care Unit, developed by Child Health Corporation of America and the Vermont Oxford Network in collaboration with IHI, builds on the IHI Trigger Tools and offers an option for that specific population.
With all Trigger Tools, data should always be tracked over time and categorized for review, such as in a
histogram. This may identify further focus areas for work. Intensive review using a subset of triggers can be very helpful, such as anticoagulant-related harm in medications, and may be used for very focused improvement efforts.
Related Information
- IHI Global Trigger Tool Training Resources, a suggested plan and materials to help train reviewers on the IHI Global Trigger Tool methodology.
- Training Record Set for IHI Global Trigger Tool, to be used when training new reviewers how to use the tool.
- Random Number Generator Tool, to generate a random sample of patient records for review.
- Global Trigger Tool Implementation Toolkit
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