Disclosure Toolkit and Disclosure Culture Assessment Tool

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Disclosure Toolkit and Disclosure Culture Assessment Tool

Last Modified: 07/12/2011

Institute for Healthcare Improvement

Cambridge, Massachusetts, USA

The Disclosure Toolkit is organized by key principles for developing an organizational culture that supports respect, communications, and communication after an adverse event. It provides selected tools, literature, and other resources to help health care organizations establish an environment that supports effective communication with patients and families.

The Disclosure Culture Assessment Tool enables organizations to determine their current cultural environment and structures needed around safety and disclosure of adverse events.

Documents

Respectful Management of Serious Clinical Adverse Events
This white paper introduces an overall approach and tools designed to support two processes: the proactive preparation of a plan for managing serious clinical adverse events, and the reactive emergency response of an organization that has no such plan.
Communicating after an Adverse Event: Selected Bibliography and Resources
An annotated bibliography of selected books, articles, tools, and other resources for communicating effectively with patients after an adverse event.
Develop a Culture of Safety
In a culture of safety, people are not merely encouraged to work toward change; they take action when it is needed.
When Things Go Wrong: Responding to Adverse Events
This consensus paper of the Harvard-affiliated hospitals proposes a full disclosure when adverse events or medical errors occur, including an apology to the patient.

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