Institute for Healthcare Improvement: Discussion Groups

Behavior Matters: Learning How to Pursue Perfection in Organisations and Through Individuals

We know WHAT needs to be done to raise the bar and deliver our promises to patients. The HOW is a different matter. This discussion group will explore the personal and organisational behavioural tools, techniques and processes used by different organizations. It will build on the essential empirically confirmed premise that the manner by which all employees relate to and care about one another directly impacts the quality of patient care.

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Threads	Started by	Replies	Views	Last Post

Drug Intervention New Mexico	Tia Smith	1	392	4/19/2009 2:48:26 AM by Johan Willim


Who Cares About Caring?	Irv Rubin	2	4542	10/29/2005 4:07:47 AM by Dr.Ratna Rao


Specific Language for Discussing Error w/ Patient & Family Members	Diana Artemis	0	443	9/11/2005 5:47:35 PM by Diana Artemis


Communication skills improve patient outcomes	Sarah Fraser	6	5011	9/11/2005 5:47:10 PM by Diana Artemis


Online feedback tool	Sarah Fraser	2	4671	10/8/2003 7:03:04 PM by Sarah Fraser

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