Institute for Healthcare Improvement: Discussion Groups

Ask the Expert: Hosted by Mark Murray, MD, MPA

For the most part, an access to care issue is not a "deprivation of care" issue but a "delay of care" issue. Delays plague our health care systems, leading to dissatisfaction among patients, providers and staff, increased cost of care, sub-optimized revenues, and an adverse effect on clinical outcomes. Organizations can use a set of principles (changes) and a proven process to successfully reduce waits and delays. To make the changes that are necessary to get different results requires "seeing" differently and then "doing" differently. Every day, all day long, one patient at a time, we are matching the demand for care with the supply of care. We can do that well or do it poorly.

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Threads	Started by	Replies	Views	Last Post

Contingency Plans for Open Access	Christine Packer	0	179	6/2/2009 6:47:13 PM by Christine Packer


Advanced Access	Colin Romero	1	284	4/2/2009 4:24:50 PM by Seiji Hayashi


advanced access in residency clinic	Julie Vannerson	0	308	1/6/2009 5:00:35 PM by Julie Vannerson


Waiting room requirements post lean	Wendy Weitzner	1	505	12/9/2008 11:56:24 AM by Kevin Schuer


Projecting future demand based on new patients	Debra Smith	0	498	4/10/2008 11:14:43 AM by Debra Smith


Physician Office Wait times	Steven Carlson	1	643	3/16/2008 9:04:34 PM by Adaliz Torres


ask the expert	Mark Murray	17	7587	1/28/2008 7:22:15 PM by Michael Cummins


privacy and group visits	Jane Taylor	6	8204	9/4/2007 3:59:04 PM by Jean Daversa


Micro Office - Canada	David Brook	0	496	6/30/2007 3:31:48 PM by David Brook


Scribe - Team care concept in Primary Care office	Wallin Litwa	0	521	6/10/2007 6:54:32 AM by Wallin Litwa


Reducing NO Show rates in specialty clinic	Susan Swan	0	507	6/1/2007 2:22:35 PM by Susan Swan


Student Health Services	Sallyann Bowman	2	570	5/16/2007 4:41:44 PM by Sallyann Bowman


Can patients accurately predict appointment length needs?	Katherine Stevenson	1	505	4/19/2007 8:33:21 PM by Peter Elias


Purchasing Medication Process in Private Owned Offices	Sherry Closson	0	467	2/27/2007 10:49:59 AM by Sherry Closson


Hand hygeine in office setting	Marlene Hunteman	0	477	1/30/2007 4:45:31 PM by Marlene Hunteman


definition of 3rd next available appt	Pamela Anderson	0	570	8/15/2006 11:57:44 AM by Pamela Anderson


Heart Failure or CAD Group Visits	Michael Rothman	0	491	5/25/2006 4:18:16 PM by Michael Rothman


Alone in the dark	Belen Eguinoa	0	518	5/17/2006 6:14:11 PM by Belen Eguinoa


advanced access and starting a new practice	Sonya Glavin	0	531	3/19/2006 3:23:44 PM by Sonya Glavin


Balancing Appointment Demand and Supply	John Rossi	0	536	3/14/2006 10:48:20 AM by John Rossi


link between 3rd available appointment and percent of patients seeing gp next day	Nicole Wohlgemuth	0	503	2/27/2006 12:09:17 PM by Nicole Wohlgemuth


Waiting lists in a Spanish village	Belen Eguinoa	0	500	2/27/2006 4:30:04 AM by Belen Eguinoa


Call Center	Allyson Keller	1	613	2/2/2006 2:15:08 PM by Jane McClelland


Electronic health record and administrative functions	Eina Fishman	3	605	1/16/2006 11:08:30 PM by Tom Stanbury


Capacity, demand, theory of constraints, bottlenecks, queuing theory and all that jazz	Helen Ganley	16	8776	1/13/2006 12:22:14 PM by James Christensen

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