IHI is a staff of over 100 dedicated and talented people, most of whom operate out of our home base in Cambridge, Massachusetts. IHI is a cadre of hundreds of expert faculty members from around the world who dedicate their extensive talents and energies to help us spread our ideas, methods, and philosophies. IHI is our Board of Directors, an incredibly dedicated group of highly respected professionals who provide our strategic rudder. IHI is a small but vital group of improvement advisors from Associates in Process Improvement, who bring the methods and tools to support change.
But most of all, IHI is YOU. IHI is not an organization with walls; it is really more of concept — a movement for collaboration and change. And that is only possible to the extent that change-minded people and organizations are part of the work.
Donald M. Berwick, MD, MPP, FRCP, President and CEO, Institute for Healthcare Improvement (IHI), is one of the nation's leading authorities on health care quality and improvement. He is also Clinical Professor of Pediatrics and Health Care Policy at the Harvard Medical School, and Professor in the Department of Health Policy and Management at the Harvard School of Public Health. Dr. Berwick has served as vice chair of the US Preventive Services Task Force, the first "Independent Member" of the Board of Trustees of the American Hospital Association, and chair of the National Advisory Council of the Agency for Healthcare Research and Quality. An elected member of the Institute of Medicine (IOM), Dr. Berwick served two terms on the IOM’s governing Council and was a member of the IOM’s Global Health Board. He served on President Clinton's Advisory Commission on Consumer Protection and Quality in the Healthcare Industry. He is a recipient of numerous awards, including the 1999 Joint Commission’s Ernest Amory Codman Award, the 2002 American Hospital Association’s Award of Honor, the 2006 John M. Eisenberg Patient Safety and Quality Award for Individual Achievement from the National Quality Forum and the Joint Commission on Accreditation of Healthcare Organizations, the 2007 William B. Graham Prize for Health Services Research, and the 2007 Heinz Award for Public Policy from the Heinz Family Foundation. In 2005, he was appointed “Honorary Knight Commander of the British Empire” by the Queen of England in honor of his work with the British National Health Service. Dr. Berwick is author of numerous articles and the books Curing Health Care and Escape Fire.
Maureen Bisognano, Executive Vice President and Chief Operating Officer, Institute for Healthcare Improvement (IHI), is a prominent authority on improving health care systems, whose expertise has been recognized by her elected membership to the Institute of Medicine and by her appointment to The Commonwealth Fund's Commission on a High Performance Health System, among other distinctions. Ms. Bisognano advises health care leaders around the world, is a frequent speaker at major health care conferences on quality improvement, and is a tireless advocate for change. She is also an Instructor of Medicine at Harvard Medical School and a Research Associate in the Brigham and Women's Hospital Division of Social Medicine and Health Inequalities. Prior to joining IHI, she served as CEO of the Massachusetts Respiratory Hospital and Senior Vice President of The Juran Institute.
Steven Brown, MBA, MS, Vice President, Human Resources, Institute for Healthcare Improvement (IHI), brings to IHI more than 15 years of human resource leadership experience with major companies such as Nordstrom, Computer Sciences Corp., Target, and the Medical Information Bureau. He holds a BS from the University of Hartford as well as an MBA from Seattle University and an MS in Human Resource Management from Emmanuel College. In addition, Mr. Brown is a Certified Employee Benefits Specialist and a Compensation Management Specialist, both professional designations sponsored by the Wharton School of Business and the International Foundation of Employee Benefit Plans.
Penny Carver, MEd, Senior Vice President, Institute for Healthcare Improvement (IHI), is responsible for IHI's business and business strategy, including new initiatives, programs and services. Previously in her role as Vice President, she was responsible for IHI's Breakthrough Series Collaboratives, Breakthrough Series Guides, and IHI's website, IHI.org. She first became involved with quality while serving as Harvard Community Health Plan’s project administrator for the National Demonstration Project on Quality Improvement in Health Care. Ms. Carver has worked as an independent consultant specializing in program development and marketing.
Frank Federico, RPh, Executive Director, Strategic Partners, Institute for Healthcare Improvement (IHI), works in the areas of patient safety, application of reliability principles in health care, preventing surgical complications, and the Idealized Design of Perinatal Care. He is also faculty for IHI's Patient Safety Officer Executive Development Program. Mr. Federico has worked with IHI since 1996 as a faculty member and co-chair of a number of Patient Safety Collaboratives. Previously he was Program Director of the Office Practice Evaluation Program and a Loss Prevention/Patient Safety Specialist at Risk Management Foundation of the Harvard Affiliated Institutions in Cambridge, MA.
Donald Goldmann, MD, Senior Vice President, Institute for Healthcare Improvement (IHI), is responsible for fellowship training, faculty relations, the innovation pipeline, publications, and knowledge management. He is also the principal IHI liaison to a number of strategic allies, including the Joint Commission, CMS, AMA, CDC, and AHRQ. Dr. Goldmann's career in clinical infectious diseases and epidemiology (with a focus on hospital-acquired infections) spans more than three decades. He remains on the infectious diseases clinical staff at Children's Hospital Boston, and he is Professor of Pediatrics at Harvard Medical School and Professor of Immunology and Infectious Diseases at the Harvard School of Public Health.
Paul Hamnett, Vice President of Engineering, Institute for Healthcare Improvement (IHI), is responsible for the day-to-day operations of IHI’s technical infrastructure and the development and enhancement of IHI’s computer systems. With a strong software development background, Mr. Hamnett has extensive practical knowledge of the tradeoffs in producing computer systems and remains a strong advocate of "integrated not aggregated" networks and databases to achieve common systems and common knowledge. He is part of both the Audit committee and Healthcare IT subgroup of the IHI's Board of Directors and is currently responsible for building the new Web 2.0 based IHI.org, integrating the latest community-based technologies into IHI’s website. Mr. Hamnett holds a BSc from Bristol University in England, where he is a fully qualified public accountant (CIPFA) and auditor, and is a former Royal Air Force pilot.
Carol Haraden, PhD, Vice President, Institute for Healthcare Improvement (IHI), is a member of the IHI team responsible for developing innovative designs in patient care. She currently leads the Safer Patients Initiative, a four-year project to improve patient safety in the UK, and the IHI work with Quality Improvement Scotland, the Scottish Patient Safety Alliance, aimed at transforming the safety of every Scottish hospital over five years. She is the executive lead for the IHI Patient Safety Officer Executive Development Program. Dr. Haraden has been a dean in higher education, a clinician, consultant, and researcher. She served on the Institute of Medicine Committee on Engineering Approaches to Improve Health Care, is a judge for several national quality awards, and is an associate editor for the journal Quality and Safety in Health Care.
Joanne Healy has held the position of Senior Vice President for the Institute for Healthcare Improvement (IHI) since April, 2004. Ms. Healy has held successively more responsible positions since she joined IHI in 1988. Her responsibilities include managing all IHI operations, business planning and human resource development. Joanne is an integral part of IHI’s growth and development and her fun-loving and can-do style have greatly influenced IHI’s culture and values.
Amy Hosford-Swan, CPA, MS, MBA, Chief Financial Officer, has held progressively responsible finance and administration positions in a wide variety of environments, from fast growing not-for-profits to small and large company corporate environments, including the global accounting firm, KPMG Peat Marwick. She joined IHI in 2007 from her most recent role as a senior consultant at Accounting Management Solutions. Prior to that, Ms. Hosford-Swan was Vice President of Finance and Administration of Jumpstart For Young Children, Inc., where she helped lead the organization's growth from four to 44 sites. She is a Certified Public Accountant in the Commonwealth of Massachusetts, a graduate of the University of Massachusetts at Amherst, and received her master’s degrees in Accounting and Business Administration from Northeastern University.
Andrea Kabcenell, RN, MPH, Vice President, Institute for Healthcare Improvement (IHI), is on the research and demonstration team and leads the initiative to improve performance in IHI programs. Since 1995, she has directed Breakthrough Series Collaboratives and other improvement programs, including Pursuing Perfection, a national demonstration funded by The Robert Wood Johnson Foundation designed to show that near perfect, leading-edge performance is possible in health care. Prior to joining IHI, Ms. Kabcenell was a senior research associate in Cornell University's Department of Policy, Analysis, and Management focusing on chronic illness care, quality, and diffusion of innovation. She also served for four years as Program Officer at The Robert Wood Johnson Foundation.
Robert Lloyd, PhD, Executive Director of Performance Improvement, Institute for Healthcare Improvement (IHI), provides leadership in the areas of performance improvement strategies, statistical process control methods, development of strategic dashboards, and capacity-building for quality improvement. He also serves as faculty for various IHI initiatives and demonstration projects in the US and abroad. Before joining IHI, Dr. Lloyd served as the Corporate Director of Quality Resource Services for Advocate Health Care, Director of Quality Measurement for Lutheran General Health System, and spent ten years with the Hospital Association of Pennsylvania in various leadership roles. He currently serves as a Regional Councilor for the ASQ Health Care Division, and is author of numerous articles, reports, and books.
Thomas Nolan, PhD, Statistician and Co-Founder, Associates in Process Improvement, is also a Senior Fellow and member of the Institute for Healthcare Improvement executive team, where his primary responsibility is the oversight of the research and development initiatives. Over the past twenty years, he has assisted organizations in the US, Canada, and Europe in many different industries, including health care, manufacturing, trucking, construction, and professional services such as law, architecture, and environmental consulting. His health care experience includes helping integrated systems, hospitals, and medical practices accelerate the improvement of quality and the reduction of costs in clinical and administrative services. Dr. Nolan was co-director of the Pursuing Perfection project in which thirteen organizations from four countries developed and implemented strategies for system-wide improvement of quality and safety.
Patricia Rutherford, RN, MS, Vice President at the Institute for Healthcare Improvement, is responsible for managing IHI's clinical office practice redesign, improving access and flow in specialty practices, optimizing care coordination and transitions in care, and the Transforming Care at the Bedside initiative. She is also co-investigator for the STate Action on Avoidable Rehospitalizations (STAAR) initiative. Her skills include knowledge of process improvement, innovation, and idealized design; coaching clinicians, staff, and senior leaders on process improvement; and managing all aspects of large-scale performance improvement initiatives.
Jonathan Small is Vice President of Communications at the Institute for Healthcare Improvement (IHI). He is responsible for marketing IHI’s activities and building the awareness and visibility of the organization and its mission. Previous to IHI, he was Director of Corporate Communications for Harvard Pilgrim Health Care, a large health maintenance organization based in Boston, MA. Prior to that, he was an Associate Product Manager at General Foods Corporation in White Plains, New York. Mr. Small holds an MBA from the Yale School of Management and a BA from Oberlin College.
