Donald M. Berwick, MD, MPP, FRCP
President and Chief Executive Officer

Maureen Bisognano
Executive Vice President and Chief Operating Officer

Steven Brown, MBA, MS
Vice President, Human Resources

Penny Carver, MEd
Senior Vice President

 

James Conway, MS

Senior Vice President

 

Frank Federico, RPh
Executive Director, Strategic Partners

Donald Goldmann, MD
Senior Vice President

 

Paul Hamnett
Vice President, Engineering

Carol Haraden, PhD
Vice President

Joanne Healy
Senior Vice President

 

Amy Hosford-Swan, CPA, MS, MBA
Chief Financial Officer

Andrea Kabcenell, RN, MPH
Vice President

Robert Lloyd, PhD
Executive Director of Performance Improvement

Joe McCannon

Vice President

Thomas Nolan, PhD
Senior Fellow

Pat Rutherford, RN, MS
Vice President

Jonathan Small
Vice President

 

Donald M. Berwick, MD, MPP, FRCP, President and CEO, Institute for Healthcare Improvement (IHI), is one of the nation's leading authorities on health care quality and improvement.  He is also clinical professor of pediatrics and health care policy at the Harvard Medical School and Professor in the Department of Health Policy and Management at the Harvard School of Public Health. Dr. Berwick has served as vice chair of the U.S. Preventive Services Task Force, the first "Independent Member" of the Board of Trustees of the American Hospital Association, and chair of the National Advisory Council of the Agency for Healthcare Research and Quality.  An elected member of the Institute of Medicine (IOM), Dr. Berwick served two terms on the IOM’s governing Council and was a member of the IOM’s Global Health Board. He served on President Clinton's Advisory Commission on Consumer Protection and Quality in the Healthcare Industry.   He is a recipient of numerous awards, including the 1999 Joint Commission’s Ernest Amory Codman Award, the 2002 American Hospital Association’s Award of Honor, the 2006 John M. Eisenberg Patient Safety and Quality Award for Individual Achievement from the National Quality Forum and the Joint Commission on Accreditation of Healthcare Organizations,  the 2007 William B. Graham Prize for Health Services Research, and the 2007 Heinz Award for Public Policy from the Heinz Family Foundation.  In 2005, he was appointed “Honorary Knight Commander of the British Empire” by the Queen of England in honor of his work with the British National Health Service.

Maureen Bisognano, Executive Vice President and Chief Operating Officer, Institute for Healthcare Improvement (IHI), is responsible for day-to-day management of the Institute's many programs designed to improve the delivery of health care. Ms. Bisognano oversees all operations, program development, and strategic planning for the Institute. She also advises senior leaders around the world on improving health care systems. Ms. Bisognano is on the faculty of the Harvard School of Public Health, an elected member of the Institute of Medicine, and a member of the Commonwealth Fund’s Commission on a High Performance Health System. Prior to joining IHI, she served as Chief Executive Officer of the Massachusetts Respiratory Hospital and Senior Vice President of The Juran Institute.

Steven Brown, MBA, MS, Vice President, Human Resources, Institute for Healthcare Improvement (IHI), brings to IHI more than 15 years of human resource leadership experience with major companies such as Nordstrom, Computer Sciences Corp., Target, and the Medical Information Bureau. He holds a BS from the University of Hartford as well as an MBA from Seattle University and an MS in Human Resource Management from Emmanuel College. In addition, Mr. Brown is a Certified Employee Benefits Specialist and a Compensation Management Specialist, both professional designations sponsored by the Wharton School of Business and the International Foundation of Employee Benefit Plans.

Penny Carver, MEd, Senior Vice President, Institute for Healthcare Improvement (IHI), is responsible for IHI's business and business strategy, including new initiatives, programs and services. Previously in her role as Vice President, she was responsible for IHI's Breakthrough Series Collaboratives, Breakthrough Series Guides, and IHI's website, IHI.org. She first became involved with quality while serving as Harvard Community Health Plan’s project administrator for the National Demonstration Project on Quality Improvement in Health Care. Ms. Carver has worked as an independent consultant specializing in program development and marketing.

James Conway, MS, Senior Vice President, Institute for Healthcare Improvement (IHI), was an IHI Senior Fellow from 2005-2006. From 1995-2005, he served as Executive Vice President and COO of Dana-Farber Cancer Institute (DFCI). Prior to joining DFCI, he had a 27-year career at Children's Hospital, Boston, in radiology administration, finance, and as assistant hospital director for patient care services. His areas of expertise include governance and executive leadership, patient safety, change management, and patient- and family-centered care. Mr. Conway serves on several boards, is an Officer for the Massachusetts Coalition for the Prevention of Medical Errors, and a Distinguished Advisor to the National Patient Safety Foundation. He is a member of the Institute of Medicine Committee on Identifying and Preventing Medication Errors; the Commonwealth of Massachusetts Quality and Cost Council; the Clinical Issues Advisory Council of the Massachusetts Hospital Association; and a past member of The Joint Commission.

Frank Federico, RPh, Executive Director, Strategic Partners, Institute for Healthcare Improvement (IHI), works in the areas of patient safety, application of reliability principles in health care, preventing surgical complications, and the Idealized Design of Perinatal Care. He is also faculty for IHI's Patient Safety Officer Executive Development Program. Mr. Federico has worked with IHI since 1996 as a faculty member and co-chair of a number of Patient Safety Collaboratives. Previously he was Program Director of the Office Practice Evaluation Program and a Loss Prevention/Patient Safety Specialist at Risk Management Foundation of the Harvard Affiliated Institutions in Cambridge, MA.

Donald Goldmann, MD, Senior Vice President, Institute for Healthcare Improvement (IHI), is responsible for fellowship training, faculty relations, the innovation pipeline, publications, and knowledge management. He is also the principal IHI liaison to a number of strategic allies, including the Joint Commission, CMS, AMA, CDC, and AHRQ. Dr. Goldmann's career in clinical infectious diseases and epidemiology (with a focus on hospital-acquired infections) spans more than three decades. He remains on the infectious diseases clinical staff at Children's Hospital Boston, and he is Professor of Pediatrics at Harvard Medical School and Professor of Immunology and Infectious Diseases at the Harvard School of Public Health.

Paul Hamnett, Vice President of Engineering, Institute for Healthcare Improvement (IHI), is responsible for the day-to-day operations of IHI’s technical infrastructure and the development and enhancement of IHI’s computer systems. With a strong software development background, Mr. Hamnett has extensive practical knowledge of the tradeoffs in producing computer systems and remains a strong advocate of "integrated not aggregated" networks and databases to achieve common systems and common knowledge. He is part of both the Audit committee and Healthcare IT subgroup of the IHI's Board of Directors and is currently responsible for building the new Web 2.0 based IHI.org, integrating the latest community-based technologies into IHI’s website. Mr. Hamnett holds a BSc from Bristol University in England, where he is a fully qualified public accountant (CIPFA) and auditor, and is a former Royal Air Force pilot.

Carol Haraden, PhD, Vice President, Institute for Healthcare Improvement (IHI), is a member of the IHI team responsible for developing innovative designs in patient care. She currently leads the Safer Patients Initiative, a four-year project to improve patient safety in the UK, and the IHI work with Quality Improvement Scotland, the Scottish Patient Safety Alliance, aimed at transforming the safety of every Scottish hospital over five years. She is the executive lead for the IHI Patient Safety Officer Executive Development Program. Dr. Haraden has been a dean in higher education, a clinician, consultant, and researcher. She served on the Institute of Medicine Committee on Engineering Approaches to Improve Health Care, is a judge for several national quality awards, and is an associate editor for the journal Quality and Safety in Health Care.

Joanne Healy has held the position of Senior Vice President for the Institute for Healthcare Improvement (IHI) since April, 2004. Ms. Healy has held successively more responsible positions since she joined IHI in 1988. Her responsibilities include managing all IHI operations, business planning and human resource development. Joanne is an integral part of IHI’s growth and development and her fun-loving and can-do style have greatly influenced IHI’s culture and values.

Amy Hosford-Swan, CPA, MS, MBA, Chief Financial Officer, has held progressively responsible finance and administration positions in a wide variety of environments, from fast growing not-for-profits to small and large company corporate environments, including the global accounting firm, KPMG Peat Marwick. She joined IHI in 2007 from her most recent role as a senior consultant at Accounting Management Solutions. Prior to that, Ms. Hosford-Swan was Vice President of Finance and Administration of Jumpstart For Young Children, Inc., where she helped lead the organization's growth from four to 44 sites. She is a Certified Public Accountant in the Commonwealth of Massachusetts, a graduate of the University of Massachusetts at Amherst, and received her master’s degrees in Accounting and Business Administration from Northeastern University.

Andrea Kabcenell, RN, MPH, Vice President, Institute for Healthcare Improvement (IHI), is on the research and demonstration team and leads the initiative to improve performance in IHI programs. Since 1995, she has directed Breakthrough Series Collaboratives and other improvement programs, including Pursuing Perfection, a national demonstration funded by The Robert Wood Johnson Foundation designed to show that near perfect, leading-edge performance is possible in health care. Prior to joining IHI, Ms. Kabcenell was a senior research associate in Cornell University's Department of Policy, Analysis, and Management focusing on chronic illness care, quality, and diffusion of innovation. She also served for four years as Program Officer at The Robert Wood Johnson Foundation.

Robert Lloyd, PhD, Executive Director of Performance Improvement, Institute for Healthcare Improvement (IHI), provides leadership in the areas of performance improvement strategies, statistical process control methods, development of strategic dashboards, and capacity-building for quality improvement. He also serves as faculty for various IHI initiatives and demonstration projects in the US and abroad. Before joining IHI, Dr. Lloyd served as the Corporate Director of Quality Resource Services for Advocate Health Care, Director of Quality Measurement for Lutheran General Health System, and spent ten years with the Hospital Association of Pennsylvania in various leadership roles. He currently serves as a Regional Councilor for the ASQ Health Care Division, and is author of numerous articles, reports, and books.

Joe McCannon, Vice President, Institute for Healthcare Improvement (IHI), has worked at IHI since 2001, supporting the development of the organization's website (IHI.org), managing the company's growing portfolio of work in the developing world, and leading its large domestic patient safety initiatives, the 100,000 Lives Campaign and the 5 Million Lives Campaign. He is IHI faculty on dissemination and large-scale improvement, working across the organization's international portfolio of work. With a background in business and technology, Mr. McCannon was the co-founder of October East Associates, a successful Boston area consulting firm, and he worked as Director of Business Development at Xamplify, Inc., a California software company. He started his career in the publishing industry with roles at Fast Company, The Atlantic Monthly, and Outside magazine. He is a graduate of Harvard University and was a Reuters and Merck Fellow at Stanford University in 2003-2004.

Thomas Nolan, PhD, Statistician and Co-Founder, Associates in Process Improvement, is also a Senior Fellow and member of the Institute for Healthcare Improvement executive team, where his primary responsibility is the oversight of the research and development initiatives. Over the past twenty years, he has assisted organizations in the US, Canada, and Europe in many different industries, including health care, manufacturing, trucking, construction, and professional services such as law, architecture, and environmental consulting. His health care experience includes helping integrated systems, hospitals, and medical practices accelerate the improvement of quality and the reduction of costs in clinical and administrative services. Dr. Nolan was co-director of the Pursuing Perfection project in which thirteen organizations from four countries developed and implemented strategies for system-wide improvement of quality and safety.

Patricia Rutherford, RN, MS, is Vice President at the Institute for Healthcare Improvement (IHI). She is responsible for managing IHI's Clinical Office Practice Redesign, Improving Access and Flow in Specialty Practices and Outpatient Settings, Optimizing Care Coordination and Transitions in Care, Innovations in Patient-Centered Care, and The Robert Wood Johnson Foundation and IHI initiative, Transforming Care at the Bedside. Her skills include knowledge of process improvement, innovation, and idealized design; coaching clinicians, staff, and senior leaders in organizations on process improvement; and management of all aspects of large scale performance improvement initiatives.

Jonathan Small is Vice President of Communications at the Institute for Healthcare Improvement (IHI). He is responsible for marketing IHI’s activities and building the awareness and visibility of the organization and its mission. Previous to IHI, he was Director of Corporate Communications for Harvard Pilgrim Health Care, a large health maintenance organization based in Boston, MA. Prior to that, he was an Associate Product Manager at General Foods Corporation in White Plains, New York. Mr. Small holds an MBA from the Yale School of Management and a BA from Oberlin College.