Clear and effective communication is an essential component of safe patient care — especially during transfers. Given a 4.8-day average length of stay, patient handoffs take place at least 24 times per admission, creating an abundance of opportunities for communication breakdowns that could cause patient harm. In fact, Joint Commission data show that communication failures were listed as a contributing cause in 60% of cases in 4,977 sentinel events recorded from 1995 to 2008. However, if the essential elements of good communication are adhered to consistently, patient safety and outcomes can be improved.
To provide hospitals with tools and models to begin to build an effective program for communication and handoffs, the Institute for Healthcare Improvement (IHI) is offering its latest Expedition, Improving Transitions in Hospital Care. Over the course of six web-based sessions, expert faculty will provide participants with proven methods that they can begin to test and implement in their own organizations. With the ultimate goal of improved patient safety, participants will build a process to improve transitions and handoffs in care with standard models and communication techniques.
At the end of this Expedition, each participant will be able to:
- Identify opportunities for improvement in patient transitions and handoffs
- Test provider-to-provider handoffs and develop a plan for improvement
- Test structured handoffs for patient transfers between facility departments
- Test a handoff/transition tool for discharging patients
Who Should Participate
- Quality Department heads
- Surgical team members
- Patient care coordinators
- Physician/Nurse assistants
- Chief Medical Officers
- Chief Nursing Officers