Agenda

The 2013 National Forum will begin on Sunday, December 8, and continue through Wednesday, December 11.

 

Sunday, December 8 and Monday, December 9:

The National Forum offers Learning Labs, Minicourses, Virtual Site Visits, a Scientific Symposium, and Forum Excursions, which are pre-conference, highly interactive sessions. Learning Labs last for a half-day, while the Scientific Symposium, Minicourses, Virtual Site Visits, and Excursions are full-day sessions.  

 

Tuesday, December 10 and Wednesday, December 11:

The two-day General Conference typically features four keynote presentations, more than 100 workshops, a full Exhibit Hall, the National Forum Bookstore, quality improvement storyboards, a CEO and Leadership Summit, and numerous opportunities for networking, including Special Interest Breakfasts.

Detailed Agenda

Sunday, December 8, 2013
Learning Labs

 

7:00 AM – 5:30 PM
Registration open

  

11:00 AM – 12:00 PM
National Forum Orientation (optional)
 
1:00 PM – 4:30 PM Learning Labs
 
​5:00 PM - 7:00 PM ​International Attendee Meeting
Monday, December 9, 2013
Minicourses, Scientific Symposium, Virtual Site Visits, and Forum Excursions   
 
7:00 AM – 8:00 AM National Forum Orientation (optional)
 
and Continental Breakfast (Minicourse and Excursion Attendees)
7:00 AM – 6:00 PM
Registration open
8:30 AM – 4:30 PM 
Minicourses and Virtual Site Visits (lunch provided)

7:30 AM – 5:00 PM
 
 
 
Scientific Symposium (breakfast and lunch provided) at the Gaylord Palms
 
 
8:30 AM – 5:00 PM
Forum Excursions (lunch provided), meet at the Gaylord Palms
3:30 PM – 6:30 PM
Welcome Reception in Exhibit Hall
Tuesday, December 10, 2013
 
General Conference Day One
 
7:00 AM – 8:00 AM
Registration, Continental Breakfast,
National Forum Orientation (optional)​
 
8:00 AM – 9:00 AM​
Keynote One​

 

9:30 AM – 10:45 AM​ Workshop A​
 
11:15 AM – 12:30 PM Workshop B (repeat of A workshops)
 
 
12:30 PM – 1:30 PM Lunch
 
1:30 PM – 2:45 PM
Workshop C
3:15 PM – 4:15 PM
Keynote Two
4:30 PM – 6:30 PM
Storyboard Reception in Exhibit Hall
Wednesday, December 11, 2013
General Conference Day Two
 

 

7:00 AM – 8:00 AM
Continental Breakfast
7:00 AM – 7:45 AM
Special Interest Breakfasts
8:00 AM – 9:00 AM
Keynote Three
9:30 AM – 10:45 AM
Workshop D
11:15 AM – 12:30 PM​ Workshop  E (repeat of D workshops)​
12:30 PM – 1:30 PM​ Lunch​
 
1:30 PM – 2:30 PM Keynote Four
           

National Forum Excursions 

Forum Excursions: Quality Improvement Field Trips
Monday, December 9, 8:30 AM – 5:00 PM
$650
 
Join us on Monday, December 9 for an all-day field trip to investigate how global businesses based in Orlando pursue continuous quality improvement. Health care organizations perform many of the same underlying functions as companies in other industries — join us as we take advantage of shared learning on these energizing Excursions.

Field trips start at the Gaylord Palms Resort and Convention Center. Participants will then travel to their selected destination for a three-hour tour and presentation led by destination staff and IHI faculty. Afterward, attendees will explore the lessons learned and their applicability to health care during an afternoon "deep dive" led by IHI faculty.
 
Choose from one of the following Excursions:
 
FE1: Marriott World Center: Managing Large Scale Operations
Participants will learn how the Marriott manages the processes for ensuring efficient flow/throughput of large volumes of visitors, yet still manages to offer superb customer service in the front office; adhere to tight schedules in the banquet kitchen; run a golf club; tend to every detail of event and convention services; and manage daily housekeeping operations.

After this session, participants will be able to:

  • Identify ways of managing large-scale operations and flow in a non-health care industry that can be compared with, and applied to, their own work environment
  • Recognize and analyze key concepts of operations and flow in different industries
  • Develop ideas for improving operations in their own work environment
 

FE2: Universal Orlando®: Safety and Reliability

Sword fights…staged gun shots…boat explosions…what do these have in common with patient safety and reliability in health care? Learn how the Universal stunt team ensures safety of staff and visitors during high risk stunts and addresses reliability when there are handoffs and staffing changes, and what they do when unexpected events occur. Stunt actors will demonstrate how they routinely focus on the Universal Orlando® culture of “safety first.”

 

After this session, participants will be able to:

  • Identify safety and reliability strategies in a non-health care industry that can be compared with, and applied to, their own work environment

  • Recognize and analyze key concepts of safety and reliability in various settings

  • Develop ideas for improving safety in their own work environment

 

FE3: Central Florida Zoo: Patient Care and Operations

Behind the scenes of the Central Florida Zoo, we will discover examples of key efficient safety processes as they care for over 400 very special “patients.” Participants will learn details of the zoo’s operations, safety protocols (for both humans and wildlife), and crisis management planning. Zoo staff will also share their methods for caring for, feeding, and managing many types of animals at once.

 

After this session, participants will be able to:

  • Identify ways of managing large-scale operations and patient care in a non-health care industry that can be compared with, and applied to, their own work environment

  • Recognize and analyze key concepts of staff engagement and patient care in various settings

  • Develop ideas for improving organization-wide operations and patient care processes in their own work environment

 

FE4: LEGOLAND Florida: Managing Complex Adaptive Systems
See for yourself how LEGOLAND manages complex processes to engage, teach, and entertain thousands of children and adults every day. Meet with managers responsible for sales, visitor experience, and Lego model building. Participants will also have an opportunity to meet with corporate leaders to discuss the internal workings of LEGOLAND.

 

After this session, participants will be able to:

  • Identify strategies and methods for managing complex, adaptive systems in a non-health care industry that can be compared with, and applied to, their own work environment.

  • Recognize and analyze key concepts for managing complex, adaptive systems in different industries and settings.

  • Develop ideas for managing complex, adaptive systems that may be tested within their own work environment.

 

FE5: EA SPORTS - Tiburon: Innovation and Creativity

Join the leaders in the video game industry as they describe how they foster an environment of continuous innovation and creativity. Members of IHI’s Innovation Team will guide participants as they hear about EA SPORTS – Tiburon’s new product design processes, learn about their methods for keeping pace with customer preferences, and explore their approach to team engagement.

 

After this session, participants will be able to:

  • Identify features of innovation and creativity in a non-health care industry that can be compared with, and applied to, their own work environment.

  • Recognize and analyze key concepts of innovation and creativity in various settings.

  • Develop ideas for improving innovation and creativity in their own work environment.

 

FE6: Gaylord Palms: Joy in Work and Customer Satisfaction

Customer satisfaction starts with staff satisfaction at this large hotel and convention center. In studying how the Gaylord Palms handles staffing assignments, manages unprofessional behavior, and keeps employee attrition rates lower than the industry standard, participants will learn best practices for incorporating “joy in work.”

 

After this session, participants will be able to:

  • Identify joy in work and staff retention strategies in a non-health care industry that can be compared with, and applied to, their own work environment

  • Recognize and analyze key concepts of employee motivation and staff engagement in different industries

  • Develop ideas for increasing staff satisfaction in their own work environment

 
FE7: Darden Restaurants - NEW!
Led by members of the IHI Leadership faculty to Darden Restaurants in Orlando, this Excursion especially for people in leadership roles will include an interview and discussion with Darden President Eugene Lee. Darden is the world’s largest full-service restaurant company with annual sales of $8 billion, and their family of restaurants includes Red Lobster, Olive Garden, LongHorn Steakhouse, Bahama Breeze, Seasons 52, The Capital Grille, Eddie V’s and Yard House — 2,100 North American locations in all. Recognized for its commitment to diversity and sustainability, Darden also has been named to the Fortune “100 Best Companies to Work For” list for the past three years. In this interactive Excursion, Darden executives will discuss the company’s multi-brand strategy, talent and culture management, marketing and branding, use of social media, food procurement and safety, and community/government affairs. 
 
After this session, participants will be able to:
  • Identify leadership strategies for success in a non-health care industry that can be compared with, and applied to, their own work environment
  • Recognize and analyze key concepts of employee motivation and staff engagement in different industries
 
Please note:
  • Complimentary transportation will be provided to and from the Gaylord Palms Convention Center.
  • Excursions will likely involve walking long distances, but are accessible to all.
  • Visits will take place rain or shine.
  • Space is limited to 45 participants per Excursion.
  • Breakfast and lunch are included.

 

Virtual Site Visits

Monday, December 9
8:30 AM – 12:00 PM - Morning Site Visit

1:00 PM – 4:30 PM - Afternoon Site Visit

$650


Participants will attend one virtual site visit in the morning and one in the afternoon. Virtual Site Visits include video testimonials and tours from leadership and front-line staff as well as live Q&A of some of the world's recognized best-practice organizations.

 

Morning Virtual Site Visits
•  Bellin Health
•  Jönköping/Qulturum
•  Kaiser Permanente
•  Memorial Hermann
•  Henry Ford Health System

Afternoon Virtual Site Visits
•  Cincinnati Children’s Hospital Medical Center
•  Mayo Clinic
•  Gundersen Lutheran
•  2012 Baldrige Winners: North Mississippi Health System and City of Irving, Texas

CEO and Leadership Summit​ 

Tuesday, December 10, 9:30 AM - 2:45 PM

Cost included in General Conference fee; $650 if only attending CEO Summit and not the General Conference.

 

IHI’s National Forum CEO Summit is an extended workshop designed specifically for CEOs and their executive leadership team. During this unique program, speakers from both within and outside health care will share strategies and successes of leading organization-wide culture change and innovation. This interactive and invigorating session will focus on novel ways to accelerate improvement to care at the individual, system, and whole country level.

 

For further details or to register, please email Kelcey Heman at kheman@ihi.org.