National Forum Excursions
Forum Excursions: Quality Improvement Field Trips
Monday, December 10, 8:30 AM – 5:00 PM
Join us on Monday, December 10 for an all-day field trip to investigate how global businesses based in Orlando pursue continuous quality improvement. Health care organizations perform many of the same underlying functions as companies in other industries — join us as we take advantage of shared learning on these energizing Excursions.
Field trips start at the Gaylord Palms Resort and Convention Center. Participants will then travel to their selected destination for a three-hour tour and presentation led by destination staff and IHI faculty. Afterward, attendees will explore the lessons learned and their applicability to health care during an afternoon "deep dive" led by IHI faculty.
- Complimentary transportation will be provided to and from the Gaylord Palms Convention Center.
- Excursions will likely involve walking long distances, but are accessible to all.
- Visits will take place rain or shine.
- Space is limited to 45 participants per Excursion.
- Breakfast and lunch are included.
The 2012 Forum Excursions are:
FE1: Marriott World Center: Managing Large-Scale Operations and Flow
Learn how the Marriott handles the flow of large volumes of visitors, yet still manages to offer superb customer service in the front office; adhere to tight schedules in the banquet kitchen; run a golf club; tend to every detail of event and convention services; and manage daily housekeeping operations.
FE2: Universal Orlando®: Safety and Reliability
Discover how Universal’s Creative Team produces impressive stunts and spectacles while ensuring the protection of staff and visitors, operating as a culture of safety first.
FE3: Central Florida Zoo: Patient Care and Operations
Take a behind-the-scenes tour to learn how animal experts care for over 400 of their patients: Wild animals!
FE4: Seaworld®: Managing Complex Systems
See for yourself how this popular destination creates and reliably executes complex processes to care for thousands of animals, support staff, and manage animal rescue operations.
FE5: EA SPORTS–Tiburon: Innovation and Creativity
Join the leaders in the video game industry as they describe how they foster an environment of continuous innovation and creativity. Participate in EA SPORTS–Tiburon’s new product design processes, learn about their methods for keeping pace with customer preferences, and explore their approach of team engagement.
FE6: Gaylord Palms: Joy in Work and Customer Satisfaction
Learn how this large hotel and convention center improved operating margin, increased customer satisfaction, enhanced workforce morale, and reduced employee attrition by incorporating joy in work.
Monday, December 10, 8:30 AM - 4:30 PM
$615 for a morning and afternoon virtual site visit
Virtual Site Visits allow attendees to gain an in-depth understanding of how
improvement work is accomplished within best practice organizations, via virtual tours and video interviews with front-line staff and leadership. Attendees will choose two organizations to visit virtually, learning about their improvement processes, obstacles, and successes.
Morning Site Visits (choose one): 8:30 AM - 12:00 PM
Bellin Health System, Green Bay, WI
Geisinger Health System, Danville, PA
Henry Ford Health System, Detroit, MI (Malcolm Baldrige National Quality Award Winner)
Jonkoping Medical Center, Jonkoping, Sweden
North Shore Long Island Jewish Health System, Lake Success, NY
Afternoon Site Visits (choose one): 1:00 PM - 4:30 PM
Picker Foundation, Camden, ME
Schneck Medical Center, Seymour, IN (Malcolm Baldrige National Quality Award Winner)
Southcentral Foundation, Anchorage, AK (Malcolm Baldrige National Quality Award Winner)
Virginia Mason Medical Center, Seattle, WA
Kaiser Permanente, CA