No matter how safe we make the design of systems in which we work, there is no substitute for effective teamwork and communication. In this course, you’ll learn what makes an effective team. Through case studies from health care and elsewhere, you’ll analyze the effects of teamwork and communication on safety. You’ll learn essential communication tools, such as briefings, SBAR, and the use of critical language. Finally, you’ll learn how to use these tools when they are most essential—at transitions in care, when errors are most likely to occur.
Lesson 1: Why Are Teamwork and Communication Important?
Lesson 2: Basic Tools and Techniques
Lesson 3: Communication During Times of Transition
Lesson 4: Developing and Executing Effective Plans