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Account Information/Registration​

Course Details
(Toll Free)
Monday – Friday
8:30 AM  5:00 PM ET

Fees & Scholarships

​​Registration Rates      
Regular Rate: $549 per person
Includes self-paced online content, three live All-Learner Calls, social learning with your peers, and access to one-on-one coaching with expert faculty.
IHI Premium Member Rate (25% off): $412 per person
IHI Premium Plus Member Rate (50% off): $275 per person
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IHI is pleased to offer a limited amount of funding for scholarships. Please note that scholarships and special discounts are available to assist with program registration costs only.

To apply for a scholarship, please complete the online ​Scholarship a​nd Special Disco​unt Application by approximately three weeks before the start of the program (see details for each scheduled session).​

Cancellations, Substitutions, and Refunds

    Payments: Full payment is due at the time of registration.
    • Credit card payments: Enter your credit card information online during the registration process, or call the IHI Customer Experience Department to process payment over the phone.
    • Check payments: If you need to make a payment by check, please call the IHI Customer Experience Department at +1 617-301-4800.
  • Cancellations: For cancellations made within one day before the start of the program: Registration fees are fully refundable if a written request is received by on or before one day before the start of the program.
  • Refunds: IHI will issue all refunds in the original payment type (credit card or check) within 30 days. Registrations received one day before the start of the program are not refundable.
  • Substitutions: One attendee may be substituted for another at any time by calling the IHI Customer Experience Department or emailing

Our Guarantee to You

If for any reason you are not completely satisfied that your attendance in an IHI educational program is a valuable experience, IHI will gladly refund your registration fee per the policies noted above. Please note that due to unforeseeable circumstances, last-minute changes in program titles, speakers, or presentations may be unavoidable.